Head of Clinical Assessment Services

Are you ready to take on a leadership role where you can make a real impact in healthcare? We are seeking a dedicated and driven professional to join HUC as our new Head of Clinical Assessment Services (CAS). This unique role will see you overseeing the delivery and performance of key telehealth services, including 111 Clinical Advisors, Out of Hours Triage, 999 validation, and more. As a vital part of our Senior Leadership Team, you will ensure these services operate smoothly and efficiently, making a direct difference to urgent and unplanned health services in our community.
Your leadership will play a key role in maintaining high standards of care, safety, and performance across CAS. You will collaborate with senior leaders to shape the strategic direction of the service, aligning it with national healthcare priorities and HUC’s long-term vision.
This role is ideal for a clinically qualified professional passionate about driving innovation and improvement in healthcare delivery. We are looking for someone with vision and energy, who can inspire a team and thrive in a fast-paced, dynamic environment. If you enjoy working with diverse stakeholders and leading teams to achieve success, this role could be the perfect fit for you.
At HUC, we don’t just deliver excellent care— we are shaping the future of healthcare services. If you are ready to lead a high-performing team and drive positive change in urgent healthcare delivery, we want to hear from you
As the Head of Clinical Assessment Services (CAS), you will lead the CAS team, ensuring efficient service delivery while maintaining the highest standards of care and safety.
You will provide strong, visible leadership, acting as an advocate for clinical staff and supporting them in their roles. Overseeing services like 111 Clinical Advisors and Out of Hours Triage, you will ensure all operational targets are met and services run smoothly.
You will work closely with senior management to develop long-term strategies, translating national healthcare policies into practical, operational plans for HUC.
You will also be responsible for ensuring governance, compliance, and quality standards are upheld and improved. Managing the CAS budget effectively will be key, ensuring resources are allocated efficiently while maintaining service excellence. You will collaborate with stakeholders including commissioners, healthcare professionals, and local authorities to drive partnerships and service improvements.
Workforce management is another critical part of the role. You will ensure staff are properly trained, appraised, and motivated, while meeting statutory and mandatory requirements. Additionally, you will oversee business continuity plans to ensure services remain resilient in challenging times.
This is a leadership role focused on driving continuous improvement and making a meaningful impact in healthcare.
Please see attached Job Description for full duties
HUC provides the NHS 111 and Out of Hours GP service to over 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the South West of England. HUC is an exciting and supportive place to work and we have a wealth of knowledge across the organisation, ensuring we get the most appropriate outcome for every caller.
Apart from generous remuneration, you will also benefit from the following:
NHS Pension Scheme - we contribute around 20% to your pension pot.
Annual leave allowance - 30 days plus public holidays.
Travel and expenses scheme.
Career, development, and training opportunities.
Supportive environment with senior clinical support available all times.
Access to employee perks and discounts through The Heroes Hub employee benefit & wellbeing site.
Employee Assistance Programme.
Eligibility for Blue Light Card
Please see the attached job description and person specification for full details including main responsibilities