Delivery Director- NHS 111 and Clinical Assessment Service

The Delivery Director will be accountable for providing operational leadership across HUC's NHS 111 and Clinical Assessment Service portfolio.

The post holder will be accountable for the coordination and delivery of high quality, effective and safe services within their portfolio, working in collaboration with leadership teams, heads of service and wider partners for delivery. Providing both strategic and operational leadership, the post holder will be responsible for their patient centred service portfolio; for ensuring capacity meets service demand 24/7, whilst meeting all contractual performance obligations within budget.

The post holder will ensure services are delivered in line with their service KPIs, operational standards and agreed contractual requirements. The role will work closely with the Workforce Planning Team and Operational Leads to ensure services are fully staffed to meet demand, ensuring patient care and experience is at the heart of delivery.

• Accountable for delivering and maintaining high quality and highly effective services within NHS 111 and Clinical Assessment Services, in line with regulatory authorities, local and national specifications and contractual performance requirements.
• Work in collaboration with the Workforce Planning/Resourcing Team to ensure rotas align to models and appropriate level of resources are rostered to meet demands of the service and within budget allocations.
• Ensure all services within the post holders' portfolio are delivered in line with commissioned activity and planned income, maintaining control of expenditure, improving value for money, and ensuring continued service development in relation to efficiency and sustainability.
• Line manage the heads of Operational management teams and support the strategic ambitions of the organisation through close working with the Operations Assurance Director, Delivery Director OOH/Urgent Care/Primary Care/AIVS and Director of Dental Services, as well as sub-board level committees as required.
• Work In partnership with the professional leads and quality teams to initiate audits of specific service functions and use the results as a tool to monitor service change, development, and success of any pilots.

At HUC, we're proud to invest in our people by offering a wide range of exciting benefits that support your personal, professional, and financial wellbeing:

Exclusive Discounts : Unlock savings on shopping, travel, and more, through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences.

NHS Pension Scheme : Secure your future with the NHS Pension, offering peace of mind and long-term financial benefits for all our staff.

Wellbeing Support : Your health matters Enjoy access to counselling services, personalised health plans, meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.

Recognition and Rewards : Your hard work won't go unnoticed Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.

Financial Perks: Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.

Career Growth : Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.

Office Comforts : Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable

For further information about this role, please see our attached candidate brief which contains more details.