Security Officer

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

**Mitie Retail Security Officer**

**Location; Nottingham**

**Salary**:£23,000 (£9.80 per hour with local overtime also available)

**Hours**:45 per week ( 9 hour shifts)

**Benefits we offer**
- Personal development opportunities
- Cycle to work schemes
- Life Assurance
- Pension
- Salary Finance - includes advice, loans, consolidation of loans and advances
- Share schemes - including Free Shares and SAYE
- Free Virtual GP
- Discounted Gym membership
- Employee & Partner discounts within High Street Retailers and Supermarkets
- Wellness programmes
- Multiple discounted shopping opportunities

All positions are permanent with a daytime rota schedule that provides good work life balance, with 45 hours spread across five out of the seven trading days. Competitive pay and genuine career progress opportunities are available with an industry leading people agenda supported by a comprehensive training package, that you would expect from an employer of choice. Your line manager who you will see at least monthly, will provide a personal development plan following your probationary period.

28 days paid holiday, full uniform, welfare facilities and a host of other benefits* including a personal smart device are just a few of the additional benefits that make this such a great opportunity.

With a commitment to core values and inclusivity it truly is a great place to work, where you can make a difference and become part of the Mitie family.

**Job Overview**
- To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
- Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.

**Main Duties**

Operations
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.

Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.

**What we are looking for**
- Previous Security Experience
- SIA License
- SC Clearance desirable