Service Coordinator

6 days ago

NewarkonTrent, United Kingdom Cannon Fire Protection Full time

Cannon Fire specialise in providing service & installation requirements to the Fire & Security industry across the UK. With over 30 years of experience, Cannon Fire Protection has developed an excellent reputation as a market leader in the fire safety industry.

For well over a decade now the company has focused on supporting fire industry trade users, providing turnkey solutions for fire suppression. Independent auditing of our quality management systems, contracting and service operations ensures the very best provision of support in our sector.

Cannon Fire Protection Ltd are seeking a Service & Operations Scheduling Coordinator to join a small progressive and motivated team. The individual will be responsible for the day-to-day scheduling, completion of all service Planned Preventative Maintenances (PPM) and small remedial works including being the close contact for national key accounts.

**Duties**:

- Scheduling of Planned Preventative Maintenances (PPM) visits.
- Uploading all service/weekly reports to internal & customer portals.
- Assisting with all customer queries and requests in a timely manner, escalating as required.
- Supporting scheduling and programming of works with customers, engineers & sub-contractors.
- Proactively monitoring engineers’ activity and efficiency.
- Raising, processing supplier & subcontractor purchase orders.
- Developing and maintaining knowledge of all relevant IT systems.
- Answering the telephone & dealing with customer enquiries.
- Sending & processing engineering paperwork to customers.
- Keeping the engineering work banks up-to-date & organised.
- Ensuring customer purchase orders are in line with sales cost sheets.
- Maintaining logging of engineer appointments onto PDA’s.

**Requirements**:

- Excellent organisational skills and a good customer service background.
- Computer literate (Outlook & Word)
- Excellent administration skills & telephone manner with the ability to build & maintain successful relationships.
- Strong written & verbal communication.
- Self-motivated, energy, drive & enthusiasm - proactive with initiative
- Creative problem solving.

**Benefits**:
Company pension

On-site parking

Birthday Day Off

Schedule: Monday to Friday 08:30- 5pm

**Experience**:
Customer Service: 1 year (preferred)

**Job Types**: Full-time, Permanent

**Salary**: £20,000 - £25,000

**Benefits**:

- Company pension
- Employee discount
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Free flu jabs
- Free parking
- Life insurance
- Wellness programme

Schedule:

- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Newark-on-Trent: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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