Community Engagement Officer

**SALARY**: £32,584.82 per annum
**HOURS**: 40 per week, Monday - Friday
**LOCATION**: Albert Road/ Days Road, Bristol (and other Bristol Waste depots as required)

Community Engagement Officer

**Purpose of the role**:

- To support communities across Bristol in their journey to becoming cleaner and greener through community engagement and innovation project delivery.
- Help Bristol maintain it’s position as number one core city in England for recycling.
- Help Bristol Waste positively engage with Bristol residents and community leaders/ groups on key matters for us - including, but not limited to, operational changes, education, and positive environmental behaviour change.
- Help the business to meet the needs and expectations of our customers now and in the future by being our ‘eyes and ears’ in communities alongside our front line colleagues.
- Support the delivery of key projects that have a direct sustainability impact and/or improve customer experience such as our annual ‘Students on the Move’ initiative and our Flats Recycling project.

**Key Responsibilities**:

- To work with communities to promote recycling, clean streets and other waste related messages, and act as contact point for residents, Councillors and Community Groups for issue resolution in their area
- Support campaign activity focusing on reducing residual waste, increasing recycling and to change behaviour
- To build strong and effective relationships across targeted communities with, for example, residents, elected members, Bristol City Council officers and schools
- To represent Bristol Waste Company at community meetings and contribute effectively
- To support colleagues in the Marketing and Communications team by promoting core messages and attending appropriate events
- Support the delivery of innovation projects, including engagement with a range of stakeholders as required
- Gather data and information to support KPI team reporting
- Undertake research and analysis in relation to strategic and operational issues and produce reports, briefings and presentations as required
- Have a strong focus on customer care to ensure that issues/ complaints are resolved swiftly
- Build and manage strong and effective internal relationships across the Bristol Waste Company to ensure a better customer experience
- This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve this outcome.

**Essential Requirements for the Role**:

- Experience of community engagement with proven positive results
- Ability to think creatively and use judgement, experience and initiative to solve problems
- Results orientated with the ability to prioritise and to work to deadline
- An aptitude for collaboration and cross team working
- Able to demonstrate analytical, organisation and time management skills
- Excellent interpersonal, oral and written communication skills
- Ability to engage and communicate effectively with all sections of the community, in a variety of situations, including the confidence to present to different audiences (such as Councillors, community groups, school children) and represent Bristol Waste at events
- A positive, problem-solving attitude
- Sound ICT skills, specifically MS Office suite
- Ability to work autonomously and manage own time/workload
- Ability to work outside and on foot
- Current, valid Full driving licence
- Being highly organised and detail-orientated is a given
- A can-do attitude

Full Job Description can be provided upon request.

**Our Benefits**:

- Depending on your role we provide an employer contribution of up to 5% into the company pension scheme.
- Generous annual leave package with 25 days annual leave days plus 8 bank holidays.
- Support for Mental Health, we have an BUPA Employee Assistance Programme that provides support in a variety of different areas such as Mental Health, Financial and Family related topics. We also have Mental Health First Aiders across the business.
- Support for your Physical Health with our BUPA Health Cash Plan (we cover the cost of coverage for you), Cycle to Work scheme and an onsite Physiotherapist. All free for our colleagues.
- Because we value our colleagues so much, we want to recruit more employees just like them. Which is why we have our employee referral scheme.
- Dedicated learning and development team. We take pride in developing our colleagues and some examples of this include our In-House Driver Development Programme and internal promotions. Many of our Senior Leadership Team have developed from Operational roles, such as one of our Contract Managers who started as a Street Cleanser.
- Employee recognition awards and long service awards. To celebrate our colleagues wherever they are on their journey with us. We recognise and celebrate talent.
- Flexible working, we recognise that everyone is different and strive to create an environment that supports all colleagues. We have introduced a hybrid