Mac & Pc Support (Mac Focused)

2 days ago

London, United Kingdom Modis UK Full time

**Job Role**:
**Mac & PC Support (Mac Focused)**

**Job Contract: 6 months (Possibility of extension)**

**Rate: 18 GBP Per Hour Inside IR35**

**Location: London, UK**

Assisting with support for PCs and Apple Macs. Asset management to ensure globalKPIs are met on a monthly basis. Issuing of IT peripheral items to customers. Charging for distributed peripherals items and maintaining stock levels of all equipment. Review appointments made in the Global PC Replacement Tool and plan activities. Regular refurbishment and/or re-imaging of loan stock. Assisting with deliveries of IT equipment. Perform ad-hoc duties as required. The contractor is:

- supporting Spark44 staff (on-site and remote)
- supporting the local Audio Visuals
- supporting the local network (1st line)
- supporting integration activity by working closely with the Spark44 IT director on specific tasks
- supporting the enablement of contractors via the Agile ID process

**Business Benefit**:

- smooth running of the Spark44 office environment enabling efficient delivery or business objectives
- reduced escalations from Spark44 customers
- contractors are enabled in a timely fashion (via the Agile ID process)

attached business reason under documents.

Also - preparing Macs and PCs for use by new joiners and contractors - Audio Visual support

Effective incident queue management with ownership of logged incidents via current call logging toolsets (Service Now). Prioritise ticket resolution workload on predefined Service Level Agreements. Awareness and correct use of key escalation points for both PC hardware and software incidents and service provision. Perform PC and Apple Mac upgrades where required using defined internal processes, including data backups and restore. Perform imaging of workstations (both laptops and desktops) where required. Ensure good knowledge of all PC and Apple Mac hardware models in the environment, including specifications and internal customer PC model eligibility criteria. Input where required to the successful delivery of team KPIs. Support internal bespoke support environments where requested. Working effectively with required external suppliers who are used to deliver components of our service, such as data recovery and IT consumable provision. Role will be taking place on site in the Accenture office. Enhanced vetting required

Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

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