Support Analyst

2 weeks ago

City Of London, United Kingdom Boston Hale Full time

Overview 1st / 2nd Line - Windows and Mac The 1st / 2nd Line Support Analyst will be part of a new team and will provide phone support as well as hands-on, desk-side systems support for all end user issues across multiple locations. This role will provide end-to-end support for end user issues, from hands-on work to the co-ordination of other IT support teams including setting up starters and leavers, infrastructure and application groups. The Technical Support Analyst is also responsible for the installation, configuration, and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, MFD's and all mobile devices. Responsibilities Responsible for providing technical assistance and end user support Must deliver exemplary customer service to all users from top to bottom ITIL experience would be useful 85% Windows, 15% Mac (but Mac users are all VIPs) OKTA would be beneficial AD / Azure AD / Entra IT would be useful 50:50 1st Line : 2nd Line support tasks Requirements / Qualifications Passionate about customers and service, with a strong will to make a difference. Able to work in a dynamic environment, prioritising and multi-tasking effectively Able to demonstrate expertise in all activities associated with providing end user PC support and problem resolution on complex and difficult PC hardware and software issues Able to display strong problem-solving abilities and excellent communication, customer handling and inter-personal skills. Skills Hands-on experience managing customer issues through a ticketing solution (Freshservice or a similar ITSM tool) Desktop Support (Windows 10/11 & MacOS) Laptop deployment OKTA O365/Exchange administration tasks Active Directory/Azure Active Directory admin Microsoft InTune AV meeting room setup and support Microsoft Office application including Teams/Zoom Basic working knowledge of networking & DNS Knowledge of Hardware (Laptops & Printers) Supporting Client VPN Access Ability to troubleshoot printing issues Benefits 25 days of holiday to start and one extra day per year until you max out at 30 days 1 floating holiday on top of this 6 extra summer days off over summer 8 extra wellness days (these are not sick days) that we can use for almost anything. We usually shut down over Christmas for a week Bonus Potential for a 7.5% performance based bonus (Company plus individual performance) Please get in touch if you have Mac and Windows experience (Commercial and at least in the last 2 roles) and are keen on this role, 3 days a week on-site in Hammersmith and 2 from home once you have proven your reliability and quality. Diversity, equity and inclusion are at the heart of what we value as an organisation. Boston Hale is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. #J-18808-Ljbffr

  • IT Support Analyst

    2 weeks ago

    City of London, United Kingdom Picture More Full time

    **IT Support Analyst** **Law firm - London** **Permanent £40k - £48k** Are you an IT Support Analyst looking for a new challenge? This role will give you the opportunity to work for a top global law firm in central London. This position will be based 100% onsite at the firms’ offices. **Your responsibilities**: You will provide 1st and 2nd line...

  • IT Support Analyst

    2 weeks ago

    City of London, United Kingdom IPOE Consulting Full time

    International Banking Group based in London, are looking to recruit an experienced IT Support Analyst to join their team. This position requires maintaining and enhancing not only the end user computing environment but also working closely with the systemadministrator to maintain the server and network infrastructure of the organization. This will be an...

  • IT support Analyst

    2 days ago

    City Of London, United Kingdom aspire information technologies ltd Full time

    Job Description The IT Support Analyst is responsible for providing technical assistance and support to users within the organisation. They respond to inquiries, diagnose and troubleshoot technical issues, and escalate complex problems to appropriate teams or specialists. The IT Support Analyst plays a crucial role in ensuring the smooth operation of IT...

  • Application Support Analyst

    6 days ago

    City Of London, United Kingdom Picture More Ltd Full time

    Application Support Analyst Are you a Service Desk Analyst eager to advance your career? Do you have a keen interest in applications? If so, this could be the perfect opportunity for you! A leading law firm in central London is looking for a Junior IT Analyst to train and develop into an Applications Support Analyst. What's in it for you? A chance to...

  • Senior Technology Support Analyst

    3 weeks ago

    London, United Kingdom Law Support Full time

    We are currently recruiting on behalf of a highly regarded US law firm, to assist them in their search for a new Senior Technology Support Analyst. This is a new role in their London office, to work as part of their highly collaborative team, whereby the successful applicant will be responsible for covering both first and second-line IT support for the whole...

  • Support Analyst

    6 days ago

    City of London, United Kingdom i3 Resourcing Limited Full time

    **Support Analyst** - **required by leading London Market Insurance company**_ **£30,000 - £35,000 with excellent benefits and a bonus!** **City of London** **Monday-Friday** **No weekend work** **Professional, reputable, City-based company** To provide high quality support of the IT services and to plan and implement the optimisation of the IT...

  • Support Analyst

    15 hours ago

    City of London, United Kingdom i3 Resourcing Limited Full time

    **2X Support Analyst** - **required by leading London Market Insurance company**_ **£30,000 - £37,000 with excellent benefits and a bonus!** **City of London** **Monday-Friday** **No weekend work** **Professional, reputable, City-based company** **Office-based role** To provide high quality support of the IT services and to plan and implement the...

  • Desktop Support Analyst

    3 days ago

    City of London, United Kingdom In Technology Group Limited Full time

    **Job Title**: Desktop Support Analyst - Financial **Location**: City of London **Salary**: £40,000 (DOE) **Responsibilities**: - Set up and configure new hardware, software, and peripherals, such as printers and scanners - Provide support for all internal and external customers - Troubleshoot system and network problems and diagnosing and solving...

  • Business Client Support Analyst

    1 week ago

    City Of London, United Kingdom Miller Maxwell Full time

    Business Client Support Analyst – London. Client Onboarding, stakeholder management - London.Two days in the client's London (St Paul's location) office is required. Miller Maxwell is working with a global real-time electronic brokerage seeking to hire experienced Business Client Support Analyst for the European client support team. The successful Business...

  • Application Support Analyst

    2 weeks ago

    City of London, United Kingdom Omni RMS Full time

    **Application Support Analyst | Financial Services** **City of London/Hybrid** **Role** My client, a well-known market leading Financial Services organisation, is seeking an Application Support Analyst to join them on a permanent basis. **Skills**: - Strong technical skills in SQL - Previous experience of providing strong 1st and 2nd Line Application...