MAC Support Specialist

3 weeks ago


London, United Kingdom Apache Associates Full time

Are you an experienced MAC Support Specialist who thrives in a fast-paced, client-focused IT services environment? Our client — a leading IT solutions and managed services provider based in London — is seeking a talented Apple specialist to deliver exceptional support to their diverse portfolio of clients.Key ResponsibilitiesProvide 1st and 2nd line support for macOS and iOS devices across multiple client environments.Manage, configure, and maintain devices using Mobile Device Management (MDM) tools such as Jamf, Addigy,Kandji, or Mosyle.Diagnose and resolve hardware, software, and networking issues efficiently and professionally.Support system deployments, upgrades, and integrations within mixed Apple/Windows environments.Deliver outstanding customer service — both remotely and onsite — with a focus on building long-term client relationships.Collaborate with internal teams to ensure service levels and client expectations are consistently exceeded.Skills & ExperienceProven experience supporting Apple environments within an IT support or managed services setting.Apple certifications (e.g. ACSP, ACiT, or similar) highly desirable.Strong un...


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