Customer Service Officer

1 day ago


Epping, United Kingdom Epping Forest District Council Full time

**Salary**

£29,894 - £30,704

**Contractual hours**

36

**Basis**

Full time

**Region**

Epping

**Package**

LGPS, 28 days annual leave, Perkbox benefits, agile working, professional development, flexible pay through Wagestream

**Job category/type**

Permanent - Full Time

**Date posted**

30/05/2025

**Job reference**

EREQ000419
- The team works under tight deadlines with processes and procedures changing frequently, so you will need to be adaptable and flexible, and must be able to prioritise your work.
- The officer will be responsible for taking phone payments and therefore must be able to demonstrate that they can work to a high level of accuracy whilst under pressure and demonstrate a full understanding of Data Protection.
- You will also be dealing with vulnerable people, and you will need to be prepared to undertake Safeguarding training as required and demonstrate a working knowledge of the meaning of Equality and Diversity.
- You **must** have had previous experience of working within a Contact Centre environment and familiar with remote/virtual working, have excellent communication and interpersonal skills, a good basic level of education, and have sound experience of working with computer systems, especially around data entry.
- Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.



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