Technical Support and Office Admin

6 days ago

Epping, United Kingdom 5Tel Full time

Are you passionate about customer service and administration? Do you want to join a busy office where you have the opportunity to make a difference? Then we want to hear from you We are looking for someone who is PC Literate, (Word/Excel/PowerPoint/Outlook) takes real care and attention in their work and can work at pace. Answering the phone, liaising with customers, staff and suppliers, completing documentation and spreadsheets and completing tasks on time. Full training will be given.

In return we offer a competitive salary - the range is 19K - 25K depending on experience as well as benefits.

This post is for our new office in Epping.

Hours Monday - Friday 9am - 5.30pm

5Tel have a fantastic opportunity for a Technical and Support Administrative Officer to join our team at 5Tel. You will join us on a full time, permanent basis, and in return you will receive a competitive salary.

5Tel is a multi-channel, payment service provider offering a range of online processing, payment terminals and merchant services.

5Tel is about service beyond the transaction. Whatever the size of a business, large or small, there is a requirement to effectively manage and have visibility of cash generated by card transactions. 5Tel delivers real transaction visibility, payment trends and consumer intelligence through its online platform.

Technical Support and Administrative Officer role will involve duties including:

- Dealing with customer technical queries
- Diagnosing and resolving card machine queries
- Liaising with partnered acquiring banks and sales representatives
- Completing billing for existing and new clients,
- Answering incoming calls and making outgoing calls
- Scanning/ printing documents and managing files on company drive.
- Excellent written and oral communication skills
- Good all round IT skills and highly proficient in MS Office Products
- Ability to multitask in a small but busy team environment
- Ability to work to tight deadlines without errors and under pressure

We require someone who has the permanent right to work in the UK without sponsorship.

If you feel you have the skills and knowledge to become a team member, or would like to find out more please do not hesitate to apply. We would love to hear from you.

COVID-19 considerations:
All Govt guidelines

Budget

Job budget: Not sponsored
Sponsor job

**Job Types**: Full-time, Contract, Permanent

**Salary**: £19,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Signing bonus
- Yearly bonus

COVID-19 considerations:
All Govt Guidelines

Work Location: One location

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