Complaints and Compliance Administrator

4 days ago

Harrogate, United Kingdom ONEBRIGHT Full time

Onebright is the personalised mental healthcare company building a brighter way to provide life-changing support for people around the world. We work with everyone from insurance providers and companies to GP's and individuals to get people the support they need to feel better.

Onebright is now the fastest growing provider of private outpatient mental health services across a continuum of care, and the leading outpatient mental healthcare company in the UK for patient referrals. We remain exclusively focused on mental health - dedicating all our energy and investment into improving end-to-end services for employees’ mental health.

As a **Compliance and complaints coordinator** You will provide pro-active complaints management and administrative support to our clients, therapists, referrers, and any other relevant stakeholders. You will also provide pro-active DSAR & data events management, incident & breach administrative support to our clients, therapists, and referrers.

**You will be required to**:

- Record and manage all complaints in line with the business complaints handling procedure and the QA framework.
- Ensure that there is documented evidence to support the outcome of every complaint and assessment and that findings are accurately recorded.
- Support with the delivery of internal audits.
- Liaise with the Information Commissioners Office, as may be required.
- Maintain records to assist with data processing audits.
- Effectively engage with the business and service providers to ensure statutory deadlines are met.
- Respond to and manage data breach incidents.

**Qualifications and Experience**:

- Proficient in IT systems including Microsoft office and comfortable with CRM packages.
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary service standards
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
- Ability to work as part of a team, encouraging open discussion of issues, evaluating, developing, and improving others to be the best they can be.
- Self-driven with the ability to use time effectively to prioritise, plan and organise workload to meet the diverse needs of the organisation on a day-to-day basis.

**Additional Information**
- For further information please call the Onebright Recruitment Team on 01904 933519 for more information.

**Job Types**: Full-time, Permanent

**Salary**: £24,335.00-£25,415.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Harrogate, North Yorkshire

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