Administration Team Leader

24 hours ago

Harrogate, United Kingdom Spire Healthcare Full time

**Administrator and Patient Concierge Team Leader | Spire Clinic - Harrogate | Full time | Permanent | 37.5 hours per week | Lower Band 5 equivalent**

Our Spire Clinics deliver a specific range of lower risk outpatient and day case treatments (all on a local anaesthetic basis), which provides faster care for day case patients. The Clinical specialities include Ophthalmology, Dermatology, Gynaecology, Orthopaedics and GP service.

**Duties and responsibilities**
- Working varied reception and admissions shifts in a hands-on capacity, supporting and overseeing the team
- Promotion of Spire’s Purpose, vision, mission, values and behaviours
- Managing time cards, sickness, annual leave, and other absence whilst ensuring optimum cover at all times.
- Preparation of rotas, flexing staff in line with business requirements and within budgetary targets.
- Setting annual EE objectives for each team member, holding and documenting regular 1:1 meetings as well as team briefs
- Achieving KPI targets including credit card capture, GP data and DNA’s
- To carry out departmental audits and ensure compliance, including DSE, Health and safety and staff mandatory training.
- To undertake Datix incident investigations
- To represent the department at various meetings, including Patient Experience, Infection control and process meeting, driving improvements and implementing change
- Actively participating in the promotion of good communication and liaison with other hospital departments.
- To maintain confidentiality of all information in line with GDPR regulations with regard to patients, consultants and staff
- To ensure the reception environment projects a professional, smart image at all times including staff adherence to hospital uniform policy
- To try to resolve any patient complaints relating to the reception service in the first instance or to escalate via the appropriate channel.
- **Who we're looking for**

**Essential**
- Excellent numeracy, literacy and IT Skills
- Minimum 2 years leadership experience in a highly customer service/administration focused role
- Proven people management experience within a medium sized team
- Excellent organisation and communication skills
- Outstanding customer care skills with the ability to handle difficult situations
- Emotional resilience, able to hold difficult conversations
- The ability to manage change
- Healthcare background is essential
- Able to work full time hours which will include working up to 8pm some evenings which would be included in your rota.

**Desirable**

A qualification in leadership, administration and/or customer service

We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

- 35 days annual leave inclusive of bank holidays
- Employer and employee contributory pension with flexible retirement options
- 'Spire for you' reward platform - discount and cashback for over 1000 retailers
- Free Bupa wellness screening
- Private medical insuranceLife assurance

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