Junior Coordinator

1 week ago

SunburyonThames, United Kingdom SKILLFRAME Full time

Our client is seeking a Junior Coordinator to perform a variety of tasks for their growing company. You will ensure a high standard of customer service is delivered at all times and support the delivery of business objectives, with the support of ServiceCo team.

**Key Responsibilities**

The role will also include managing call out requests, ensuring clients are kept informed at all times and that the company 4-hour response guarantee is met and retrospectively calculate and issue costs for call outs and issue to clients. You will review,amend where necessary and issue report sheets to clients in line with agreed SLA’s.

You will be responsible for all repair works for assigned clients, ordering parts and confirming arrival of those parts, authorising supplier invoices, booking in dates (provisional dates if awaiting parts) and liaising with clients, and suppliers. You willproactively plan labour to meet customer Service Level Agreements (SLAs) and schedule it in a way that maximises productivity and minimises cost. You will review, amend where necessary and issue report sheets to clients in line with agreed SLA’s, prepare RiskAssessments and Method Statements (RAMS) and raise customer Permits for Booking in of works, including booking engineer parking where appropriate.

The role will also include booking in pre-planner maintenance visits with Engineers and taking responsibility for remedial quotes following repairs.

£18 - 22K

Shepperton

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