Current jobs related to Customer Liaison Officer - Kingston upon Hull - Fortem Solutions Ltd

  • Customer Liaison Officer

    22 hours ago

    Kingston upon Hull, United Kingdom Kingstown Works Ltd. Full time

    **Customer Liaison Officer - Fixed Term Contract for 6 months** **Salary £29,133pa** - **37 hours a week, Monday to Friday (8am to 6pm core hours).**: - **23 days holiday plus 8 Bank Holidays.**: - **Defined Benefit Pension Scheme with c. 18.5% employer contributions (and 3 x salary life cover).**: - **Performance Related Bonus scheme.**: -...

  • Customer Liaison Officer

    21 hours ago

    Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

    **The Role** Here at Fortem we are currently recruiting for an experienced and confident Customer Liaison Officer to join our Fortem Projects contract based in Hull. Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the planned works project, through engaging tenants and offering support to...

  • Customer Liaison Officer

    2 weeks ago

    Kingston upon Hull, United Kingdom Fresh Start UK Limited Full time

    **Customer Liaison Officer** Fresh Start UK is a leading Debt Advice Company based in Hull's city centre. We were established in 2009, specialising in providing personal debt advice tailored to individual needs and have helped over 12,000 UK Consumers in debt. We are authorised and regulated by the Financial Conduct Authority. Based in Hull City Centre,...

  • Resident Liaison Officer

    22 hours ago

    Kingston upon Hull, United Kingdom CLC Group Full time

    CLC, part of Axis CLC, is a national maintenance and refurbishment provider with over 1,000 employees and 13 UK offices. We support clients across the healthcare, defence, leisure, heritage, commercial and education sectors, delivering essential building services. As part of the Axis CLC group, backed by over 110 years of combined experience across the...

  • Customer Liaison Officer

    2 weeks ago

    Kingston upon Hull HU AP, United Kingdom Kingstown Works Ltd (KWL) Full time £29,333 per year

    Customer Liaison Officer – PermanentSalary £29,133pa37 hours a week, Monday to Friday (8am to 6pm core hours).23 days holiday plus 8 Bank Holidays.Defined Benefit Pension Scheme with c. 18.5% employer contributions (and 3 x salary life cover).Performance Related Bonus scheme.Attendance Bonus.Access to online wellbeing support including free GP, physio and...

  • Resident Liaison Officer

    6 days ago

    Kingston upon Hull, United Kingdom Howells Solutions Limited Full time

    Resident Liaison Officer - Social Housing Planned Works Based in Hull Full time, permanent £30,000 - £34,000 + car allowance OR company vehicle We are working with a leading contractor to find a successful and proactive Resident Liaison Officer to join their team delivering planned works within Social Housing properties in Hull and surrounding areas. It...

  • Customer Liaison Technical Assistant

    22 hours ago

    Kingston upon Hull, United Kingdom Vizion Network Limited Full time

    **Hull or Wellingborough** (site based, with some potential travel to either site) **Starting salary**: £28,314 **Hours**: 38.5 hours per week **Benefits** - 29 days annual leave, including statutory bank holidays - Additional birthday holiday day - Holiday Purchase Scheme (on completion of probation period) - Employee Assistance Programme, including...

  • Veteran Liaison Support Officer

    3 days ago

    Kingston upon Hull, United Kingdom Walking With The Wounded Full time

    **Job Title**: Veteran Liaison Support Officer **Location**: Home / Hub Hybrid with travel to multiple **Salary**: £30,720 **Hours**: 37.5 (e.g. 9 - 5 with half hour unpaid break) **Contract Type**: Permanent **Company benefits**: - 5% Employer Pension contribution - Employee Assistance Programme - Bike 2 Work Scheme - Death in Service following...

  • Temp - Customer Liaison Officer

    2 weeks ago

    Hull, Kingston upon Hull, United Kingdom fortem solutions ltd Full time £19,800 - £44,200 per year

    The RoleWe are currently looking for a Permanent Customer Liaison Officer based Hull. Areas covered will be: Hill, North Lincolnshire, Rotherham and LeedsWe are looking for someone who can interview and start immediately.The core working hours are Monday to Friday 8am-4:30pm.The ProjectFortem have partnered with Sanctuary Group to deliver an ambitious carbon...

  • Project Liaison Officer

    2 weeks ago

    Kingston upon Hull, United Kingdom Hull City Council Full time

    Reference HUL/25/0419 **Full Time Equivalent Salary (based on a 37 hour working week)** £29540 - £32061 Occupational group Housing Job term Full Time Appointment type Permanent Hours 37 Division Legal Services & Partnerships - Directorate Closing Date 08 September 2025 Proposed Shortlisting Date 10 September 2025 Proposed Interview...

Customer Liaison Officer

2 weeks ago

Kingston upon Hull, United Kingdom Fortem Solutions Ltd Full time

**The Role**
Due to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our North Yorkshire operations.

The role will be covering a vast area that includes Hull, Selby, York, Scarborough, and more areas across North Yorkshire.

This is a 6 month fixed term contract and the core working hours are Monday to Friday 8am-4:30pm.

**The Project**
Fortem have partnered with Sanctuary Group to deliver an ambitious carbon reduction and net zero programme, transforming the energy efficiency of properties in the north.

**Essential and Desirable Criteria**
Customer Liaison Officer duties and responsibilities include:

- Proactively follow up on no-access properties to arrange retrofit survey appointments.
- Lead resident and community engagement initiatives, building strong relationships with local communities.
- Deliver clear and effective communications to customers and residents about the nature and scope of works.
- Act as the main point of contact for residents, addressing enquiries and concerns professionally and empathetically.
- Coordinate access arrangements to ensure works are delivered smoothly and on schedule.
- Resolve access-related or resident issues promptly, escalating where necessary to ensure timely solutions.
- Maintain accurate records of communications, access arrangements, and issue resolutions for project documentation.

**Personal Qualities**
The Customer Liaison Officer will meet the following criteria:
Essential criteria:

- Previous experience of working in a similar role
- Ability to deal with sensitive situations
- Resilience and strong negotiation skills
- Proficiency in Microsoft Office
- Full Driving Licence

Desirable criteria:

- Experience of working within the Social Housing sector

**Additional Information**
Customer Liaison Officer benefits:

- Competitive salary based on experience with profit related bonus
- Motor Expenditure Allowance (£3,500)
- Option to opt into salary sacrifice car lease
- 25 days annual leave + bank holidays + your birthday off (34 days total)
- Sick pay
- 26 weeks full pay maternity leave
- Annual pay reviews
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Vast directory of training on bespoke in-house Learning Management System
- Private healthcare and dental care
- Cycle to work scheme
- Retail and mobile phone provider discounts

**About Us**
Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters.

We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace.

Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way.

Note for Recruitment Agencies: We have an agreed PSL, we do not accept speculative CV’s from agencies. If speculative CVs are sent, no fee will be applicable.

Job Reference: FOR04118