Customer Liaison Officer

2 weeks ago

Kingston upon Hull, United Kingdom Fresh Start UK Limited Full time

**Customer Liaison Officer**

Fresh Start UK is a leading Debt Advice Company based in Hull's city centre. We were established in 2009, specialising in providing personal debt advice tailored to individual needs and have helped over 12,000 UK Consumers in debt. We are authorised and regulated by the Financial Conduct Authority.

Based in Hull City Centre, our mission is to empower customers who are struggling with financial difficulties to achieve a debt-free future through accessible and effective debt management and advice.

This role will suit an individual who wishes to make a difference in our customers' lives, is empathetic, non-judgmental, has excellent interpersonal skills and is willing to put the customer first.

**The Role**:
**Key Responsibilities**:

- Handle Client and Creditor contact through all durable mediums
- Setup and handling of Client payments
- Assist with the communication and collection of payments from non-paying customers
- Meet and exceed business KPI's & SLA's
- Meet and exceed standard compliance requirements
- Effective diary management
- Managing a range of exception reports.
- Assistance with client reviews
- Ad-hoc duties defined by the Company

**Experience and Key Skills**:

- Experience in the Debt Management or Debt Collection industry is advantageous but is not essential.
- Experience in a contact centre environment is an advantage but not essential as full training will be provided.
- Experience in working for an FCA regulated firm is desired but not essential as regulatory training will be provided.
- A strong desire to learn about our industry and business
- Excellent communication and fact-finding skills
- Enthusiastic, professional, and have a passion for assisting customers
- Positive attitude and willingness to overcome obstacles

**Benefits**:

- Hull city centre location - HU1
- Casual dress code
- Employee Assistance Program with cash back
- Shop discount scheme
- Company pension scheme
- Bonus Scheme
- Overtime
- Regular team-building exercises
- discount city centre parking at King William House

**Location** - Hull City Centre - HU1

**Salary** - Starting from £22,000.00

**Hours: - ** 37.5hrs per week, Monday to Friday, between 9am and 7pm

Pay: From £22,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- The Financial Conduct Authority regulates our industry. How many years of experience do you have working for a firm that was regulated by the FCA?

Work Location: In person

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