Customer Liaison Officer

2 weeks ago

Kingston upon Hull HU AP, United Kingdom Kingstown Works Ltd (KWL) Full time £29,333 per year

Customer Liaison Officer – Permanent

Salary £29,133pa

  • 37 hours a week, Monday to Friday (8am to 6pm core hours).
  • 23 days holiday plus 8 Bank Holidays.
  • Defined Benefit Pension Scheme with c. 18.5% employer contributions (and 3 x salary life cover).
  • Performance Related Bonus scheme.
  • Attendance Bonus.
  • Access to online wellbeing support including free GP, physio and counselling.
  • Free Gym membership.

Due to growth from new contracts, KWL are recruiting for a Customer Liaison Officer with experience from within a Construction and/or Building Maintenance Environment, who can help to deliver the growing ambitions of the business.

KWL provide a diverse range of services across domestic, commercial, private & public sector environments. We take great pride in what we do and our employees, offering long-term career prospects, training, and incentives beyond a standard salary package.

Responsibilities:

  • Working directly with customers, clients and KWL employees to ensure the provision of a friendly and effective service.
  • To support customers through the works process (face to face in their own home and over the phone) to ensure a satisfactory outcome is achieved for all stakeholders.
  • Agree appointments with customers at each stage of the works process, when access is required to their home and ensuring KWL follow the agreed access procedures.
  • Work closely with the multi-functional team and explain to customers the scope and nature of the proposed work programme and where necessary reassure customers about the manner in which the works will be carried out.
  • Identify and record customer choices and views relating to the installation of components to their home.
  • Make assessments of the customers appliances, fixtures and fittings and ensure relevant disclaimers are signed where appropriate.
  • Explain who will carry out the work and provide the customer with relevant written information.
  • Establish whether customers have individual requirements/special needs, document and summarise the points discussed to ensure that specifically tailored communication or operational practices are implemented.
  • Identify where there are cultural beliefs held by customers that may affect the delivery of the works.
  • Collect and collate customer satisfaction details if required and liaise with other KWL staff as necessary.

Requirements:

  • Experience of a proven track record within customer services
  • Excellent communication & organizational skills
  • Experience of Microsoft Packages – word, excel
  • Flexible & adaptable to changing work environments
  • Full driving licence & access to own car

Reward & Benefits

  • Starting Salary: £29,133 per year.
  • Company Performance Related Bonus Scheme.
  • 23 days holiday plus 8 bank holidays.
  • Company pension with circa 18.5% employer contributions.
  • 3 x salary life cover with pension membership.
  • Excellent sick pay scheme.
  • Access to online wellbeing support including free GP, physio and counselling.
  • Free Gym membership.
  • Attendance bonus.
  • Cycle to work scheme.
  • On-site parking.

For a copy of the full job description please email

Job Types: Permanent, Full-time

Pay: £29,133.00 per year

Benefits:

  • Company pension

Work Location: Hybrid remote in Kingston upon Hull HU7 3AP

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