Service Coordinator

**Location: You will be based at either Taunton or Dorchester with travel required within the Taunton, Somerset and Dorset area**
**Contract type: Permanent**

**Hours: 35 hours per week**
**Salary: £22,781 per annum**

The** Service Delivery Coordinator** is at the heart of our Mobility Aids Service. We use kindness to help those in crisis. Our team are committed to ensuring that during a period of personal crisis everyone has access to the equipment they need, whoever and wherever they are.

We offer wheelchairs and other mobility items, as well as training on how to properly use them. We give people the ability to continue living independently and make a tangible impact on their lives.

**_ “I think honestly, it's the best service I've ever used. I genuinely think I would spread the word to anyone, it has just been an amazing experiencethis experience felt like it made a life changing difference for me” _**- Terri, Mobility Aids Service User

**A day in the life of a** **Service Coordinator**:
You’ll be responsible for the day-to-day operations of various Mobility Aids units within your area. With a varied workload and travel to other bases, no two days in this role will look the same. You’ll direct line manage a team of staff and volunteers and be responsible for ongoing recruitment, training, supervision, and support. You’ll be responsible for record maintenance, rosters and delivery schedules, and for ensuring customer service and that service users receive a person-centred experience.

**Driving requirements: Full UK driving licence and access to own vehicle**

**_ To be a successful Service Coordinator we hope you._**
- Are computer literate with ability to work with online stock management system and Microsoft office
- Have the ability to lead and team and can promote team building. Previous experience managing volunteers, or a team would be an advantage
- Are a ‘people person’ and have good interpersonal and communication skills
- Can plan and manage your own and other workloads and have the ability to prioritise work effectively
- Have a full UK driving licence and access to your own vehicle to travel to other bases in the area as required

**In return for your commitment and expertise, you’ll get**:

- **Holidays -** You’ll get 36 days annual leave (including bank holidays) and the option to buy an additional 5 days leave.
- **Pension scheme**- We offer up to 6% contributory pension.
- **Flexible working** - We will do what we can to make sure you work in a way that suits you
- **Learning & Development Opportunities** - We are one of the UK’s largest charities and have a wide range of career opportunities. We also provide comprehensive learning opportunities for staff to develop themselves.
- **Discounts **- You’ll have access to brilliant discounts through the Blue Light Discount Card and our own employee benefits platform.
- **Wellbeing Support** - Staff wellbeing is always priority. You’ll have access to mental health and wellbeing support.
- **Team Working** - You will be working as part of a team that is supporting our mission of helping people in crisis.
- **Cycle2Work **-The cycle to work scheme enables you to lease a bicycle.
- **Season ticket loan** - We offer an interest free loan to buy a season ticket for travel between home and work.
- At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network._
- Internally this role will be known as a Service Delivery Coordinator_

**_Connecting human kindness with human crisis_