Operations Coordinator

2 days ago

Castle Bromwich, United Kingdom Streamline Search Ltd Full time

Streamline Search are acting as a recruitment company in relation to this vacancy. An Operations Coordinator is required to work for our client who is a small but well-established Removals & Global Relocation firm. They have built a strong reputation offeringthe highest standard of relocation services to a wide range of clients.

The successful Operations Administrator will be working within a small team made up of 4 people. This team are involved with a variety of home relocations, working with high-net worth individuals, business even through to small shipments across England.

**Operations Coordinator - Position Overview**
- Send booking confirmation to client
- Send booking confirmation to the removal company
- Chase a deposit from client and eventually take final payment
- Send customs paperwork to client and chase them to complete it
- Setup insurance for clients’ goods
- Talk to them about sending money overseas (we have Forex contacts)
- Keep an eye on dates and make sure everybody knows when everything is going on
- Check in with client on collection day and delivery day
- Check in with shippers and agents to make sure nothing being held up
- Invoice the client and pay the supplier invoices
- Get a good google review from the client

**Operations Coordinator - Position Requirements**
- Ideally 5 years in a reasonably pressured / busy office environment.
- Process driven, highly organised and accurate.
- Ability to multitask and prioritise.
- Good knowledge of word, excel and Outlook. Excel will be the main one here - ideally needs to be able to build basic spreadsheet with formulas.
- Understanding of sales / purchase invoicing.
- Confident on the phone speaking to clients.
- Good customer service ethos.
- Chasing payments from customers with strict timescales

**Operations Coordinator - Position Remuneration**
- Salary between £24,000 - £26,000 (Dependant on experience)
- Monday - Friday 09:00 - 17:00
- 28 days holiday + bank holidays.
- Company pension
- Frequent company events
- 28 days holiday including bank holidays

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