It/technology Regional Support Specialist

14 hours ago

Swindon, United Kingdom Nuffield Health Full time

**IT Regional Senior Support Specialist - South West**

Hybrid Working - Regional (South West) | Regional IT | Permanent | Full Time | 37.5 x hours a week|Competitive salary + Company Car / Car Allowance | Excellent company benefits

At Nuffield Health, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connecting health, helping the nation, transforming experiencesor building the career you want - we give you the support to do it all. Join our journey.

That’s why we are looking for an experienced IT Regional Support Senior Specialist to provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites, who can provide a high standard of support to Nuffield Health IT users.

In this field based role delivering an excellence in IT service, as an IT Support Specialist / IT Support Engineer your duties will be:

- Contribute to the support and implementation of the end user computing platform in order to deliver maximum value to Nuffield Health
- Deliver a high standard of support to Nuffield Health IT users
- Provide desk-side support within dedicated region/cluster supporting all Nuffield Health sites
- Provide 2nd line support remote support to end users within the dedicated region
- Deliver excellent customer service throughout all engagement with the user in order to improve user satisfaction
- To resolve incidents and handle service requests in a professional and timely manner
- Proactively develop the quality of the service offered to the end users and the efficiency of the delivery of that service
- Provide dedicated support during project deployments for set periods of time
- Transition the knowledge gained from the projects back into operations

To succeed as a Regional IT Support Specialist, you will need a full UK driving license and be able to demonstrate experience of:

- Excellent written and verbal skills to communicate in an effective manner.
- Providing technical support remotely and on-site.
- Working in a modern ITIL-based IT service organisation including incident, problem and change management.
- Managing a complex, national multi-site IT infrastructure.
- Technical ability of Windows 7-10 (including Active Directory, DNS, DHCP).
- Technical ability of Microsoft cloud technologies such as Office365 and Azure.
- Technical ability of supporting major outages.
- Technical ability of supporting printing, telephony, audio visual, specialist software and hardware support in 1st to 3rd line capacity.

**Helping you feel good.**

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’simportant to you.

**Join Nuffield Health and create the future you want, today.**

**It starts with you

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