Customer Service Agent

3 days ago


Newcastle upon Tyne, United Kingdom Wave Direct Limited Full time

**About us**

**Wave Direct is an online retailer specialising in Hot Tubs, Paddle Boards and Kayaks. We are a fast growing North East business, currently launching a new range of products. We welcome anybody interested in joining us during an exciting time. as we embrace growth within our team. If you're passionate about Customer Service and being part of the bigger picture, we'd love to hear from you**

6 month fixed term contract with potential extension possibilities.

Our work environment includes:

- Office based in the City Centre
- Opportunity to side step into other departments
- Growth opportunities
- Dog friendly office

Customer Service Agent

**Responsibilities**:

- Address customer inquiries, concerns, and complaints in a professional and timely manner
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction
- Follow company policies and procedures to uphold service standards
- B2B experience would be advantageous

**Requirements**:

- GCSE or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Ability to work well in a team-oriented setting

**Job Type**: Fixed term contract

Pay: £11.78 per hour

**Benefits**:

- Company events
- Employee discount

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Ability to commute/relocate:

- Newcastle upon Tyne: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: Hybrid remote in Newcastle upon Tyne



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