Customer Service Agent
7 days ago
Job OverviewAt DXC we manage personal lending for a Major UK High Street Bank. We are looking for a Customer Service Agent to support customers calling with loan account enquiries.ResponsibilitiesAct as first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls.Take responsibility for managing customer information in line with GDPR experience.Collaborate with teammates to deliver outstanding customer service.Strive to ensure a first‑outcome resolution for our customers.Work in a fast‑paced environment while following processes & procedures.Keep customer records accurate and up to date.Achieve Key Performance Indicators such as Average Handling Time.QualificationsCall Centre/Contact Centre Experience.Customer Service Experience.DesirableFinancial Customer Service Experience.Personal Loans Service Experience.Customer Records Management.Work EnvironmentYou will work 37.5 hrs a week covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. Bank holidays are not required. Shifts are scheduled within a 6‑week rotation so you can plan around shifts with plenty of notice.BenefitsCompetitive benefit package including private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.Mental health first‑aider support.Equal Employment OpportunityDXC Technology is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
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Customer Service Agent
3 days ago
Newcastle upon Tyne, United Kingdom DXC Technology Full time**JOB TITLE: Customer Service Agent** **LOCATION**:Cobalt Business Park** **TYPE: Permanent, Full - time** At DXC we have a long-established partnership with **a Major UK High Street Bank, where we manage their personal lending business.** We support customers, calling us with enquiries and requests about their personal lending accounts. We are looking...
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Customer Service Agent
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom DXC Technology Full time £20,000 - £30,000 per yearJob DescriptionAt DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.As a Customer Service Agent, you will be...
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Customer Service Agent
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Newcastle upon Tyne, United Kingdom Co-wheels Car Club Full time**Job title**: Customer Service Agent **Hours**: 38hrs per week on average (Shifts - 4 x 10hr shifts out of 7 days) **Salary**: Competitive **Holiday entitlement**: 25 days per annum, plus Bank Holidays **Location**:Office working (No work from home option) **Reporting to**:Customer Experience Lead **Background** Are you passionate about delivering...
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Customer Service Agent
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Newcastle upon Tyne, United Kingdom MrQ Full time**Mr Who?** MrQ - we're an awesome, award winning online casino launched in 2018. We're big on tech, big on performance and most of all - big on fun. Over the years, we have experienced explosive growth - which means we need more rock stars to join our quest for total world domination. Our Customer Service Agents are the voice of our customers and integral...
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Customer Service Agent
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Newcastle upon Tyne, United Kingdom Pockit Limited Full time**Company** Pockit is a fair, no-nonsense alternative to traditional banking. We’re there for customers who’ve been ignored or locked out by the high-street and offer disruptive new products that are custom-built for the millions of consumers that are currently underserved. We’re a lively, diverse and international team, based across offices in...
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Customer Service Agent
2 weeks ago
Newcastle upon Tyne, United Kingdom Pockit Limited Full time**Company** Pockit is a fair, no-nonsense alternative to traditional banking. We’re there for customers who’ve been ignored or locked out by the high-street and offer disruptive new products that are custom-built for the millions of consumers that are currently underserved. We’re a lively, diverse and international team, based across offices in...
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Customer Booking Agent
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Customer Service Agent
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Newcastle upon Tyne, United Kingdom Wave Direct Limited Full time**About us** **Wave Direct is an online retailer specialising in Hot Tubs, Paddle Boards and Kayaks. We are a fast growing North East business, currently launching a new range of products. We welcome anybody interested in joining us during an exciting time. as we embrace growth within our team. If you're passionate about Customer Service and being part of...
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Passenger Service Agent
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Newcastle upon Tyne, United Kingdom Launch Group Full timeThe Launch Group are currently recruiting to find Passenger Service Agents for Newcastle International Airport. What you will be doing... Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday. Reporting to the Customer Helper Supervisor Teams, our Passenger Service Agent - Customer Helpers provide a warm and...
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Customer Service Agent
2 days ago
GBR - NBL - NEWCASTLE UPON TYNE, United Kingdom DXC Technology Full time £22,000 - £32,000 per yearJob Description:At DXC we have a long-established partnership with a Major UK High Street Bank, where we manage their personal lending business. We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.As a Customer Service Agent, you will be...
