Passenger Service Agent

1 day ago

Newcastle upon Tyne, United Kingdom Launch Group Full time

The Launch Group are currently recruiting to find Passenger Service Agents for Newcastle International Airport.

What you will be doing...

Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

Reporting to the Customer Helper Supervisor Teams, our Passenger Service Agent - Customer Helpers provide a warm and friendly welcome and ensure all customers get their holiday off to a great start Key responsibilities include
- Welcoming our customers as they arrive at the airport and helping them with any queries.
- Assisting our customers at our check-in desks and self-service check in kiosks, issuing boarding passes and following safety and security procedures.
- Supporting our customers throughout their journey through the airport
- Greeting our customers as they arrive back at the airport from their holiday.
- Ensuring the delivery of an effective and friendly service that meets the needs of our customers and promotes our brand values.

As we are always on hand to help our customers, this position involves working on a rostered shift basis and requires flexibility to support our flight programme. Shifts can start as early as 3:00am to cover our 24/7 operation and will include working weekends and bank holidays; your roster will be issued at least 4 weeks in advance. Our Passenger Service Agent - Customer Helper positions are available on 20 hour per week contract basis. This is an exciting and rewarding role with a real focus on delivering fantastic customer service

We offer a competitive salary as well as full training and fantastic opportunities for progression in a growing business

**If you have any questions please call The Launch Group on 0191 261 8456**

**Job Types**: Full-time, Part-time, Fixed term contract, Permanent

**Salary**: £10.20 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Work Location: One location

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