Customer Service Agent

1 day ago

Newcastle upon Tyne, United Kingdom DXC Technology Full time

We are looking for candidates to join our Customer Service Agent Team to provide support to customers that call us with enquiries and requests about their loan account.
As a Customer Service Agent , you will be expected to handle a variety of customer queries and processes with professionalism and confidence while reporting to a Customer Service Supervisor for support if required. You will be directly responsible for helping to achieve DXC contractual obligations to our client by ensuring the achievement of Service Levels and Key Performance Indicators.
Our Customer Service Agents are be expected to be able to answer a high volume of calls per day, providing a repeat positive experience while always striving to achieve the right outcome first-time for our customers.
Acting as first point of contact for Lloyds Banking Group Personal Loans account holders via inbound calls
Being a Team Player that enjoys collaborating with team mates to deliver outstanding customer service
Able to achieve Key Performance Indicators such as Average Handling Time
Call Centre/Contact Centre Experience
Customer Service Experience
Financial Customer Service Experience
Personal Loans Service Experience
Customer Records Management
5hrs a week, covering between 8am – 8pm Monday to Friday, 9am – 6pm Saturday & Sunday on site at the Newcastle Contact Centre in DXC Mercury House. You are not expected to work Bank Holidays as the site does not open on these days. Shifts are scheduled within a 6-week rotation so that you can plan around shifts with plenty of notice.
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme, 25 days of annual leave.
Mental health first aider's support
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

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