Conference & Banqueting Supervisor

**Additional Information**
**Job Number**25035894
**Job Category**Food and Beverage & Culinary
**Location**Glasgow Marriott Hotel, 500 Argyle Street, Glasgow, Scotland, United Kingdom, G3 8RR
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**Join Our Team as a Conference & Banqueting Operations Supervisor**

Are you an enthusiastic, dynamic, and passionate individual ready to lead a team in the hospitality industry? The Glasgow Marriott Hotel is looking for a Conference & Banqueting Operations Supervisor to join our Conference & Banqueting team. This role is perfect for someone who thrives on responsibility and driving guest satisfaction through excellent service. The start date for this role will be in April 2025

**About Us**: The Glasgow Marriott Hotel is undergoing an exciting refurbishment in 2024, bringing modern comfort and style to the city centre. Located near premier attractions like OVO Hydro, Hampden Park, and the University of Glasgow, our hotel offers a vibrant and welcoming environment for both guests and staff.

**Why Marriott?** At Marriott, you will join a global community and the #1 leader in Hospitality. Be inspired by what's possible, discover your future, and become the best version of yourself. At MarriottBe you.

**The impact you’ll make.**

You will assist management in ensuring staff is working together as a team to ensure optimum service and that guest needs are met. Follow all company and safety and security policies and procedures and ensure uniform and personal appearance standards are adhered to. Welcome and acknowledge all guests, anticipate, and address guests’ service needs. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.

**What you’ll do.**

Oversee the smooth running of the C&B department (before, during and after service periods) and allocate daily jobs as required.

Coach, guide and train all new and current members of staff to enable them to successfully contribute to the team objectives.

To ensure that you and the team have a full product knowledge of all menu items, wine and drinks lists and their service.

To ensure function areas are set as per client’s specifications as per Banquet Event Order.

Communicate with guests, other employees, or departments to ensure guest needs are met.

To always maintain a high standard of service within C&B Areas.

Be responsible for security and safe handling of all equipment used within the department.

Be responsible for department daily financial reporting.

Maintain safety by adhering to safety policies and be responsible to report accidents immediately. Support all safety programs. Ensure that proper safety instructions are given before operating any equipment. And work in a safe manner always.

Deal with any issues that may arise to minimise guest complaints.

This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you’ll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces.

**Who we are looking for.**

Effective communication (verbal, listening, writing) and negotiation skills.

Cocktail, Spirits and Wine Knowledge

Proactive and reliable

Responsible and highly motivated

Responsible Service of Alcohol or Personal License Holder Certificated preferred.

**Perks you deserve.**

Explore discounted stays at 9,000 Marriott hotels worldwide

£5 / €5 Breakfast when staying in participating European hotels

Discounted food & drink in Marriott restaurants and bars

Discounts on accommodation for your friends & family

Free use of Glasgow Marriott Leisure Club facilities

Wellness and Mental Health Programmes

Access to curated discounts, rewards, and perks with top brands via our benefits website

Free meal during shifts

Staff parking during shifts

Learning & Development opportunities from entry-level to leadership development

Opportunities to grow your career with Marriott (local and internationally)

**A little more about us**

The Marriott International brand has more than 500 global locations; we advance in the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar