Customer Service Administrator
2 weeks ago
Due to continued company growth, we are currently looking to expand our Customer Services Team.
**As a Customer Service Administrator your main responsibilities will be**:
- Processing orders and quotes
- Dealing with a high-volume of incoming calls
- Providing excellent customer service
**You should be able to**:
- Work in a fast-paced, busy Sales Office environment
- Learn quickly on the job
- Multi-task
- Key an assortment of orders and quotes of varying difficulty, quickly and accurately
- Handle incoming customer calls proficiently
- Work as part of an industrious team
- Handle general administration and data entry tasks
- Upsell and cross-sell our products to customers
- Maintain a high level of customer service at all times
- Work towards team and company targets
**You should have**:
- Excellent attention to detail
- Excellent customer service skills
- Good organisational and time management skills
- Good written and oral communication skills
- Basic working knowledge of Microsoft Outlook, Excel & Word
- Excellent telephone manner
**In return we offer**:
- 28 days holiday (includes English Bank Holidays)
- Christmas shutdown
- Annual Christmas party plus other social events through-out the year
- Fun and friendly working environment
- Extensive training and development plan with corresponding salary increases
- Flexible way of working - Hybrid working, minimum of 2 days in the office once training is complete.
- Gifts, competitions, and incentives
**Job Type**: Full-time
**Salary**: Starts at £23,250.00 per year
**Schedule**:
- Monday - Thursday: 08:00 - 17:30 & Friday: 08:00 - 17:00
- 1 hour lunch break
**Salary**: From £23,250.00 per year
**Benefits**:
- Casual dress
- Cycle to work scheme
- Employee discount
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Braintree CM7 1NB
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