Servicing Administrator

19 hours ago

Braintree, Essex, United Kingdom CareCo UK Ltd Full time

At CareCo, we make every day easier for people.

As the UK's leading mobility retailer, our goal is to make sure that everybody who needs a helping hand not only gets one, but that they get the one that works for them. A career at CareCo is about being part of a team that helps to achieve that.

CareCo are seeking an Administrator to join our established Servicing Department, who are focused on delivering the best customer experience when arranging on-site repair visits and monitoring customer claims. The Administrator will work closely with the Engineers as they arrange suitable routes based on locations across a variety of different local counties.

This is a full-time permanent position, covering 40 hours over a Monday to Friday schedule, based out of CareCo's Braintree site.

What are my responsibilities?

  • Arrange and plan engineer routes while informing the relevant customers of dates and times.
  • Review notes for the call out and source potential parts needed, liaising with engineering/parts if needs be and stock move parts from the relevant warehouses and then arrange for these to be prepared for the drivers and relevant runs.
  • Process paperwork upon engineer return and update the customer and the relevant department such as customer Services/Product Support regarding outcomes with specifications if parts are required.
  • Process engineers' report via uploading onto the customer accounts.
  • Complete any orders which need to be processed including In and out of warranty orders and contact customer to take payment if out of warranty including if parts are required for the repair.
  • Help with the third-party engineering companies with parts requests/repairs.
  • Handling insurance claims.
  • Respond to any queries from insurance companies on outstanding orders.
  • Assist with the Claims inbox – investigate any issues raised.
  • Assist with the Servicing inbox – investigate any issues raised.

What qualifications & skills are required of me?

  • 1+ year of administration experience in a fast-paced environment.
  • GCSE English and Math's to 4/C or above.
  • A passion for customer service and helping people.
  • Experienced with heavy scheduling, ideally with previous route-planning experience.
  • Excellent communication skills, both with internal and external customers.
  • Demonstrated ability to meet deadlines and make decisions.
  • Effective time management and organisational skills.
  • Ability to troubleshoot customer issues on the fly, with an eye to problem solve.
  • Attention to detail.
  • Proficient with Microsoft Outlook and Excel.
  • Previous CRM experience useful, but not essential.

What would working for CareCo offer me?

  • £27,500 per annum.
  • 32 days annual leave (including bank holidays), with extra days when you stick with us
  • Access to our employee assistance programme, a 24-hour confidential helpline to support through any life issues.
  • Access to CareMiles, our exclusive staff benefits platform, including a Cycle-to-Work scheme and multiple discounts at various high street brands and supermarkets
  • Free on-site parking and free yearly flu jabs.
  • 25% employee discount.

Job Types: Full-time, Permanent

Pay: £27,500.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Free parking
  • Health & wellbeing programme
  • On-site parking
  • Referral programme
  • Store discount

Education:

  • GCSE or equivalent (preferred)

Experience:

  • administration: 1 year (preferred)

Work Location: In person

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