Customer Order Administrator

3 days ago

Braintree, United Kingdom Pursuit Resources Group Full time

**Job Title: Customer Order Administrator**:
**Location**: Braintree (Parking available on-site)
**Salary**: £26,000

**Job Type**: Full-time, Immediate Start

**About the Role**:
Are you looking for an exciting new role with an immediate start? Do you take pride in delivering excellent customer service and enjoy working as part of a close-knit team? We are seeking a **Customer Order Administrator / Processor** to join our clients team based in Braintree where you will play a key role in ensuring our customers receive top-quality service and support. With a polite and eager telephone manner, strong attention to detail, and the ability to handle busy periods with ease, you'll be essential to our clients success.

**Key Responsibilities**:
As a **Customer Order Processor**, your responsibilities will include:

- ** Processing Sales Orders**: Accurately inputting and managing sales orders from customers, ensuring all details are correct and processed efficiently.
- ** Liaising with Couriers**: Managing any delivery problems by liaising with couriers and ensuring that issues are resolved quickly and to the customer's satisfaction.
- ** Arranging Returns**: Organising product returns and exchanges, following company procedures to ensure smooth and hassle-free transactions.
- ** Raising Purchase Orders**: Creating and sending purchase orders to suppliers to ensure stock levels are maintained and orders are fulfilled.

**Experience & Skills**:
To be successful in this role, we're looking for someone who:

- ** Excellent Customer Service**: You are polite, professional, and customer-focused with a strong telephone manner.
- ** Attention to Detail**: You can accurately process orders and check details to ensure nothing is missed.
- ** Team Player**: You work well with others in a small team but are also capable of working independently when needed.
- ** Able to Handle Pressure**: You thrive in busy periods and can maintain a calm and efficient approach even when things get hectic.
- ** Good Communication Skills**: You communicate clearly and effectively with both customers and suppliers.
- ** Organised**: You are methodical in your approach, able to manage multiple tasks and prioritise effectively.

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