Credit Controller

2 weeks ago


Horsham, United Kingdom Home Telecom Full time

**Credit Controller**

**Basic Salary**: £23,000 - £25,000

**Location**:Horsham, West Sussex

**Hours**: Monday to Friday, 08:30 - 17:30, and one Saturday per month 9am-1pm (paid at time and a half overtime)

**Who are we?**

Home Telecom is a leading broadband provider covering all of the UK and backed by TalkTalk. Working closely with over 4000 letting & estate agents. Run by Telecom Acquisitions, this exciting role offers the opportunity to work in our residential business and represent several major brands including Home Telecom, Fleur Telecom and Eclipse Broadband.

We offer residential tenants flexible broadband, mobile sim, energy & Sky TV as well as Council Tax and Water service set up. We support over 150,000 homes across the UK on a monthly basis for their internet connectivity.

Our Trustpilot ratings sit proudly at 4.5/5 stars which is a demonstration of the levels of service and care we provide to our customers.

**What benefits will you receive?**
- Uncapped commission scheme
- 50% off our Broadband & Utility packages, completely free after two years
- 33 days holiday allowance including bank holidays
- 5 additional days leave granted based upon length of service
- £250 Bright Ideas Scheme and £1000 refer a friend scheme
- Kudos Employee Recognition Scheme - including trips abroad
- Buy & Sell holiday allowance scheme

**Key Responsibilities**:

- Processing and generating reminder letters
- Timely and effective collection of all debts and customer payments
- Using specialist computer databases to check credit records
- Creating reports from bespoke computer systems
- Negotiating repayment plans
- Processing payments
- Tracing missing debtors
- Being able to upsell our other products and services
- Processing direct debit and payment runs.

**Key Requirements**:

- Credit Control experience
- Attention to detail
- Confident with the ability to explain financial matters clearly
- Understanding of Excel
- Communication and listening skills
- You will need to be assertive and work well under pressure
- Good number skills and have a tactful telephone manner
- Strong administration skills
- Sense of humour



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