Library Customer Service Coordinator

1 week ago

Hatfield, United Kingdom University of Hertfordshire Full time

**Salary**

UH4 £25,804pa to £28,778 pa by annual increments on achieving designated skills and experience

**Contractual hours**

37

**Basis**

Full Time

**Job category/type**

Professional/Technical

**Job reference**

REQ000195

**Post Title**:Library Customer Service Coordinator

**SBU/Department**:Library and Computing Services, Library Customer Service Team

**FTE**: 1.0 FTE Working 37 hours per week

**Duration of Contract**: Permanent

**Annual Leave**:25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

**Location**:College Lane and De Havilland Campuses**_, _**Hatfield

**Main duties and responsibilities**

The Library Customer Service Team provides, manages, and supports University learning environments. Library Customer Service Coordinators work as part of the team ensuring effective day-to-day delivery of our services and contribute to the general work of Library and Computing Services (LCS). The role includes welcoming and supporting students at events and service points, acting as roving support, shelving book stock and coordinating initiatives aimed at ensuring an inclusive high-quality learning environment within departmental buildings.

**Skills and experience required**

You will have experience of providing excellent service to customers, ideally in a complex and dynamic environment, and working effectively as part of a team. You will need good communication and interpersonal skills, a can-do attitude, initiative and the ability to learn new skills. You will be able to work quickly and accurately and cope with the physical demands of the work including moving trolleys of books and being on your feet much of the day.

**Qualifications required**

Educated with a minimum of 5 GCSEs, including Mathematics and English, or equivalent, or proven professional work experience.

**_
Please view the job description and person specification for a full list of the duties and essential criteria. _**_Please attach a personal statement showing clearly how your skills and experience match the Person Specification._

**_

We regret that we are unable to offer UKVI sponsorship for this post; applicants will either hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

**Contact Details/Informal Enquiries**:
**Closing Date**: 07 September 2025

**Interview Date**:17 / 18 September 2025

**Reference Number**: REQ000195

**Date advert placed**: 20 August 2025

We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships and free Active Staff sessions, personal and professional development and family-friendly policies. #GoHerts

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