Customer Service Advisor

GLL is looking for a Customer Service Advisor - Flexible Worker, to join Hatfield Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle.
Our Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times.
**What you need**:
A can-do attitude
A real focus on customer service.
Passion and personality
Knowledge of health and safety
Be a great team player
Good IT, literacy, numerical and communication skills
Some experience of administration
Cash handling
**What you’ll do**:
Being the first point of call for customers
Answer incoming calls to the centre
Deal with transactions including setting up direct debits and cash handling
Dealing with membership enquiries including selling memberships to customers
Deliver first-class customer service
Answer customer queries
Setting up equipment, preparing Studios, Gyms or Sports Halls for various activities
Be a key support to your team on a daily basis through cleaning tasks and upkeep of the centre.
As a charitable social enterprise owned by its staff GLL has a great range of benefits for its employees:
A Values driven organisation
Learning & development to support career development
Good Pension schemes
Discounted gym membership for you and your partner.
Industry leading rates of pay
opportunity to join the GLL Society and have a say in how we are run plus associated social events
Exclusive discounts on our villas in Portugal
Exclusive discounts on our Ski chalets in Bulgaria
Health assurance
Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.
Discounts across thousands of retailers (GLL Extras)
25% off Red Letter Days
25% off Buy A Gift
20% off GLL spa experience treatments and associated products.
Ride to work scheme
Free eye tests and discounted glasses
**About GLL**:
As the UK’s largest leisure operator and charitable social enterprise, we offer a range of careers for everyone in our local communities. We manage over 400 facilities across England, Wales and Northern Ireland, including public sport and leisure centres, elite sporting venues, libraries and children’s centres.
Our people are from the communities we serve and help us make real changes in their local area.
One of our core values is ‘More than a Job’, because working with us opens up a wide range of possibilities and opportunities for you, starting with how you work with us. To make sure we’re having a positive impact on our people, we also offer some flexible and part-time working options so you can make sure your new job works for you. Subject to vacancies, whether you are after a contractual commitment and a regular work schedule or the freedom of flexible hours, you may be able to choose an arrangement that works best for you and play your part in improving the health and wellbeing of your community.
**We offer two different types of work arrangements**:
A permanent employment contract - part time and full time
A flexible worker engagement by joining our flexible worker pool
If you are looking for a regular number of hours that you can work, and are flexible to meet the needs of a 7 day a week service, then a full-time or part-time permanent contract might be the right choice for you.
So whether your ambitions lie in sport and leisure, events & catering, health & beauty, corporate support or working with children, you’ll be able to find your ideal new job at GLL.
Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are Investors in People Silver Award employer.
However you choose to work with us, you can be sure that you will be a valued member of our team, working with great colleagues, and making a real difference to people’s lives.
We are an inclusive employer. We seek and welcome diversity in our teams.