Customer Service Executive
6 days ago
Job Title: Customer Service Executive
**Salary**: £21,000 per annum
Location: Hatfield
Contract: Permanent
Hours: Monday to Friday - 8:00am - 4:30pm or 10:00am - 6:30pm and Saturday shift 9:00am - 1:0pm on a rota basis
COMPANY PROFILE
An exciting opportunity has arisen to work for our client based in Hatfield. They are a quick growing SME who provide financial services to their clients based across the UK.
If you have excellent customer service skills, a great work ethic and are enthusiastic this could be the perfect role for you.
SKILLS REQUIRED
- Confident and personable telephone manner
- Excellent customer service skills
- Good attention to detail
- Competent with Microsoft Packages
RESPONSIBILITIES
- Handling inbound customer service enquiries from both new and existing customers
- Update customer records and set up new policies
- Issuing renewal documentation to customers
- Making outbound calls to customers and clients
- Completing the administration process for insurance plans, including setting up, cancellations and postal communications
- Ensure all documentation is sent out to customers and clients in the set timeframes
- Escalate any complaints to senior members of the team
- Stay in line with GDPR and FCA regulations
COMPANY BENEFITS
- 22 days holiday + bank holidays
- Private healthcare
- Eyecare
- Free parking onsite
- Company social events
- Career progression opportunities
Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data
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