Customer Service Executive

2 weeks ago


Hatfield, United Kingdom Osborne Appointments Full time

**Salary**: £23k per year + benefits
**Reference**: CS/H01
**Customer Service Executive**

This is an ideal opportunity for someone looking to develop an office based career with an award-winning and growing business. If you are passionate about helping customers and keen to join a collaborative, supportive and hard-working team - this could be the role for you

**Location**: Hatfield

**Salary**: £23,000 per year

**Hours**: 37.5 hours per week, Monday - Friday (1 in 3 Saturday mornings required, time off in lieu)

**Job details**: Permanent, 22 days holiday + bank holidays, onsite parking, option to buy/sell holiday, discounted products, Healthcare scheme

**Customer Service Executive - Main Duties**:

- Handling incoming calls from New & Existing customers, supporting with queries
- Setting up new insurance policies
- Updating existing customer records
- Issuing documentation including policy renewal notices
- Following up with potential customers, building relationships
- Handling complaints at first point of contact, escalating where required
- Assisting other departments as required, particularly with follow up calls
- Administrative tasks as required within the role

**Customer Service Executive - Skills & Experience**
- Previous Customer Service experience is a must
- A genuine desire to help people and provide great customer service
- Fantastic communication skills, written and verbal
- Attention to detail
- Good time-management skills
- Strong IT skills, including Excel, Word & PowerPoint

WGCCOMMPERM



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