Customer Care Coordinator

2 weeks ago


Hatfield, United Kingdom Howells Solutions Full time

**Customer Care Coordinator**

**Hatfield**

**New Build Housing**

Howells are currently recruiting for an organised and driven **Customer Care Coordinator**based at an office in**Hatfield**. They are a multi awarded winning business with a reputation for providing fantastic training, development and progression.

**Customer Care Coordinator Key Duties**:

- Fully adhere to the companies standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction
- Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
- Arrange the inspection of remedial enquiries where necessary to agree valid warranty issues
- Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements
- Communicate with the Head of Customer Care to ensure all defects are dealt with by the appropriate personnel and in a cost effective manner
- Utilise the IT system and associated reporting to manage resolution of defects and identify to the Head of Customer Care where performance is falling below expected levels
- Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable
- Liaise with all other Departments to ensure Customer enquiries or concerns are addressed professionally and efficiently
- Provide administrative support for the Department, to include, handling and responding to all customer correspondence, electronic and paper filing, production of reports, record Action Logs for internal meetings
- Undertake post-completion satisfaction calls to customers
- Update weekly reports and distribute to relevant personnel
- promote and act in accordance with all Group values, systems, policies and procedures
- Carry out the other appropriate ad hoc duties as and when required

**Customer Care Coordinator Salary and Benefits**:
You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a competitive salary andbonus scheme as well as role dependant additional benefits.

**Applications



  • Hatfield, United Kingdom Fawkes and Reece Full time

    My client are a high end residential developer based in Hatfield who are currently looking for a Customer Service Coordinator to join their team for a head office based role. Do you have experience within customer care in housing? Do you thrive in a fast paced environment? Do you have good knowledge of the new build property & defects? Day to day...

  • Care Home Admin

    1 week ago


    Hatfield, United Kingdom Gold Care Homes Full time

    A health and social care organization in Hatfield is seeking a Receptionist/Administrator to handle reception duties and provide administrative support. Responsibilities include greeting visitors, managing correspondence, maintaining records, and coordinating the duty rota. Candidates should have experience in reception tasks, proficiency in Microsoft...


  • Hatfield, United Kingdom University of Hertfordshire Full time

    **Salary** UH4 £25,804pa to £28,778 pa by annual increments on achieving designated skills and experience **Contractual hours** 37 **Basis** Full Time **Job category/type** Professional/Technical **Job reference** REQ000195 **Post Title**:Library Customer Service Coordinator **SBU/Department**:Library and Computing Services, Library Customer...


  • Hatfield, United Kingdom Smart10Ltd Full time

    A leading construction company is seeking a Customer Success Administrator in Hatfield. This permanent, full-time role involves providing exceptional customer service, managing project details, and coordinating deliveries. Candidates should have at least 2 years of customer service experience, strong communication skills, and proficiency in IT, particularly...

  • Care Home Admin

    1 week ago


    Hatfield, United Kingdom Gold Care Homes Full time

    About Our HomeNestled in the heart of Hatfield, the Hatfield Nursing Home is a tapestry of memories, comfort, and vibrant living. With 118 en-suite rooms, our residents find joy in the nostalgic notes of our retro sweet shop, the lively buzz of our pub, and the tranquility of our landscaped garden. Whether it’s a movie night, a dance class, or simply a...

  • Care Home Admin

    1 week ago


    Hatfield, United Kingdom Gold Care Homes Full time

    About Our Home: Nestled in the heart of Hatfield, the Hatfield Nursing Home is a tapestry of memories, comfort, and vibrant living. With 118 en‑suite rooms, our residents find joy in the nostalgic notes of our retro sweet shop, the lively buzz of our pub, and the tranquility of our landscaped garden. Whether it’s a movie night, a dance class, or simply a...


  • Hatfield, United Kingdom Pertemps Full time

    Are you highly organised, technically experienced, and passionate about keeping things running smoothly?We’re looking for a proactive and detail-driven Technical Coordinator to join our team and ensure that all scheduled work is ready to go — on time, on budget, and with all the right resources in place.This is a critical role where you’re planning and...


  • Hatfield, United Kingdom Summit platforms Full time

    **About us** Summit Platforms is a national provider of powered access and telescopic handler hire, as well as machine sales, contract hire and associated training. We are dedicated to providing the latest in modern equipment accompanied with the highest levels of customer service. Summit Platforms has grown rapidly since it was founded in 2014 and now...

  • Customer Service

    1 week ago


    Hatfield, United Kingdom Smart10Ltd Full time

    Job Title: Customer Success Administrator Salary: £28,000 to £30,000 per annum Location: Hatfield Contract: Permanent, full-time Hours: Monday to Friday - 7.30am to 16.30pm Company Profile Join a leading construction company that values its employees and fosters personal and professional growth. Work in modern, open-plan offices with a positive team...


  • Hatfield, United Kingdom Ocado Group Full time

    As a Fleet Operations Coordinator you will be responsible for providing effective administrative support to the Fleet Management team. The role will involve working with the Fleet Management team to ensure that the Ocado Fleet remains operational. This will include working with internal and external customers, coordinating ordering of parts, processing of...