Contact Centre Sales Advisor

**About Us**

At Policy Expert we are on an incredible journey. As a customer-focused business, we are committed to delivering outstanding service. Now, we’re looking for individuals to join our expanding team and help us achieve customer-driven results in line with our ambitious goals.

**The Role**

The primary focus of this role is to engage with customers, assisting them with their insurance policy queries. You will work proactively to ensure customers continue to trust and choose our insurance products.

**Key Responsibilities**

**Customer Retention & Renewal**
- Handle a blend of inbound and outbound calls, dealing with our customers.
- Use consultative and solution-focused techniques learned during training to close sales and retain customers.

**Performance & Productivity**
- Consistently meet productivity targets through effective call management and proactive customer engagement.

**Follow-Up & Communication**
- Respond to customer inquiries promptly and follow up using the most appropriate communication methods, ensuring all customer concerns are addressed.
- Manage your diary efficiently to schedule customer callbacks and follow-up conversations.

**Compliance & Quality Assurance**
- Ensure all tasks are completed within required deadlines and meet the necessary quality standards in line with FCA regulations and best practices.
- Maintain accurate customer information, regularly updating records as necessary.

**Knowledge & Development**
- Stay informed of the latest products, processes, and industry developments to provide up-to-date, reliable information to customers.

**Team Collaboration**
- Assist your team and manager with ad hoc duties as needed, contributing to a supportive and collaborative team environment.

**The Team**

Welcome to our sales team, where we work to ensure our customers have a positive experience and feel welcomed to our business, where we keep the excitement and energy high. We thrive on the pace, embracing the thrill of helping customers. The team enjoys a sense of friendly competition that drives us to achieve our best while fostering a supportive and inclusive environment where everyone feels welcome and valued. We're passionate about delivering exceptional service, ensuring that every customer interaction is a positive one, and making the renewal process as smooth and efficient as possible

**Key Attributes for Success**:
You’ll play a central role in shaping our future. You’ll be positive and empathetic, and can make a real impact by delivering solutions that enhance our customers’ experiences.

**Productivity and Target Achievement**:Consistently meet and exceed productivity and performance targets.

**Creative Problem Solving**:Employ a creative, solution-focused approach to converting inbound sales inquiries.

**Account Management and Sales Expertise**:Demonstrate a high level of account management, sales, and customer service skills.

**Customer Objection Handling**:Competently manage and navigate customer objections to facilitate positive outcomes.

**Negotiation and Persuasion Skills**:Utilize strong negotiation and persuasion abilities to assist in the customers decisions.

**Customer-Focused Experience**:Bring a proven track record of success in a customer-centric environment.

**Goal-Oriented Mindset**:Maintain a strong focus on achieving individual and team goals.

**Professional Telephone Communication**:Confidently and professionally engage with customers over the telephone.

**Team Collaboration**:Thrive in a collaborative team environment, contributing to shared success.

**What’s in it for you**:

- This role will be based in our Motherwell Office.
- We offer flexible working hours, around our core working hours.
- Access to industry recognised Qualifications.
- Enhanced Holiday, Maternity and Paternity.
- Social events throughout the year.
- Employee Wellbeing Programme.

This isn’t just a role - it’s an opportunity to be part of something special. If you want to make your mark in a growing, forward-thinking company, we’d love to meet you

**Equal opportunities for everyone**

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Policy Expert. At Policy Expert, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our website, 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

**Job Types**: Full-time, Permanent

Pay: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity le