Contact Centre Sales Advisor

4 days ago

Motherwell, United Kingdom Policy Expert Full time

Policy Expert is a forward-thinking business that loves to get things done. Having achieved rapid growth since being founded in 2011, we've won over 1.5 million customers in Home, Motor and Pet insurance and have been ranked the UK's No.1-rated home insurer by Review Centre since 2013.

We're looking for **passionate** and **self-driven** people to join us as Policy Expert - curious minds who want to help customers _and_ build something bigger for themselves. Whether you're fresh into the working world or looking to pivot into a new path, we'll meet you where you are.

**The Role**

You'll be a key player in helping our existing customers renew their insurance policies - delivering excellent service, comprehend their needs, and assisting with providing the right cover for our customers.

You'll work in a high-energy environment where every day brings new opportunities, challenges, and chances to shine.

**What You'll Be Doing**:

- **Customer Renewals**
Engage with existing customers via inbound and outbound calls to enhance satisfaction and positive outcomes

Use a consultative approach to renew policies and retain business
- **Sales & Performance**

Achieve performance targets through confident, customer-first conversations

Bring confidence and resilience to every call
- **Follow-Up & Communication**

Manage your own diary efficiently

Follow up with customers using the most effective communication channels
- **Compliance & Accuracy**
Ensure all actions meet FCA regulations and internal standards

Keep customer records precise and up to date
- **Continuous Learning**

Stay on top of product and industry updates

Participate in ideas, knowledge, and feedback to help the team thrive
- **Team Support**

Assist with ad hoc tasks and contribute to a positive, collaborative culture

**Key Attributes for Success**:

- A great communicator with genuine insight and enthusiasm
- Experience in customer service, sales, or account management
- Strong objection-handling and problem-solving skills
- Driven by results and personal growth
- A positive team player who brings others along on the journey
- Ensuring accuracy and attention to detail
- Consistently meet and exceed productivity and performance targets.

**What's in it for you**:
This role will be based in our Motherwell office
- We offer flexible working hours, around our core working hours**

Career Development and professional qualifications

️ Enhanced Holiday, Maternity and Paternity Packages

Social events throughout the year and vibrant workplace atmosphere

Employee Wellbeing Programme

Buy and Sell Holiday Scheme

Life Assurance x4 your salary

Prayer room in office

Financial Wellbeing Support through Bippit
- An Online Skills Assessment
- A telephone call with a member of our Talent Acquisition Team
- A Video Chat Interview with a member of our Talent Acquisition Team
- Final face-to-face interview with the Departmental Manager

This isn't just a role - it's an opportunity to be part of something special. If you want to make your mark in a growing, forward-thinking company, we'd love to meet you

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