Remote Customer Service Agent

1 week ago

Newcastle upon Tyne, United Kingdom Dankybit. Full time

Job Summary:
We are currently seeking a highly motivated and skilled Remote Customer Service Representative to provide exceptional customer service and support to our clients. As a Remote Customer Service Representative, you will be responsible for addressing customer inquiries, complaints, and issues promptly and professionally. You will work closely with our sales and operations teams to ensure customer satisfaction and maintain positive relationships with clients.

Key Responsibilities:

- Provide accurate and detailed information about our products and services
- Troubleshoot and resolve customer issues and complaints
- Follow up with customers to ensure their satisfaction
- Collaborate with sales and operations teams to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Participate in training sessions to stay updated on product knowledge and customer service skills
- Meet or exceed monthly performance targets

Qualifications:

- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Customer-focused with a passion for delivering exceptional service
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and customer service software
- Familiarity with CRM systems is an added advantage

**Requirements**:

- Ability to adapt quickly to changing priorities and workloads
- Strong listening and empathy skills to understand and address customer needs
- Ability to handle high-volume or stressful situations with patience and professionalism
- Familiarity with remote work and virtual communication tools, such as Zoom or Slack

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