Completions Officer

**About Chetwood Bank**:
We’ve been challenging the way financial services firms should operate ever since our launch back in 2016. From day one, we’ve been focused on helping customers underserved by the mainstream banks, creating highly targeted products to meet their specific needs. Today, we focus on mortgage and savings products. We understand real people and their real lives, and our simple, clear approach is designed to help customers make sense of their money. We work hard to make sure customers get the quick and helpful support they need in the moments that matter, when they matter. We’re a secure, stable, and well-funded bank backed by a large investor. We generate funding using retail deposits through our savings brand, SmartSave.

**What you'll be doing?**

Our Completions Officer will ensure all mortgage offer conditions are satisfied and funds are released on time by working closely with Solicitors, Underwriters and brokers, collecting outstanding documents, answering queries and ensuring all legal documents and conditions from the mortgage offer are satisfied in a timely and professional manner. They will be required to ensure all documents are assessed in line with internal manuals, policies, procedures and criteria as well as remaining compliant with all applicable regulatory guidelines. They will work closely with Underwriters to ensure special conditions and legal enquiries have been satisfied prior to completion.

**Responsibilities**
- Check all Mortgage Conditions are fully satisfied.
- Instruct and liaise with Solicitors, checking Certificate on Title is fully completed and ensuring funds have been sent to Solicitors in time for completion to take place.
- Proactively manage a pipeline of cases (Post offer) ensuring case files are ready for completion.
- Liaise with Brokers and Packagers updating them with case progress.
- Build and maintain positive relationships with Brokers and other intermediaries that support further business growth.
- Maintain up to date awareness of the current market, financial and regulatory requirements.
- Meet key performance indicators and service levels by working to agreed objectives and deliverables.
- Assess and respond to post and phone calls.
- Take reasonable care not to put other people - fellow employees and members of the public - at risk by what you do or don't do in the course of your work. Comply with H&S instructions from the company and ensure you understand and follow the company's health and safety policies and procedures.
- Ensure compliance with relevant data protection requirements when dealing with personal data, making sure information remains accurate, is stored correctly and is appropriately protected.
- Undertake any other duties as determined by the Supervisor.

**Skills and experience**:

- Previous experience within financial services (desirable)
- CeMAP (desirable)
- Exceptional attention to detail
- Adaptable and flexible to enable the department to deliver exceptional customer service
- Strong organisation skills with an ability to work to strict deadlines whilst maintaining a good level of productivity
- Has the ability to adapt quickly and effectively to change
- Good Team player
- An understanding of the regulatory landscape, DPA, Money Laundering, TCF, MCOB, Fraud aware
- PC literate with knowledge of Microsoft office products and outlook
- Flexible approach and “can do” attitude

**Chetwood Benefits**:

- Competitive salary
- 25 days holiday PLUS your BIRTHDAY off
- Pension contribution with Royal London
- Life Assurance
- Private medical, dental and optical health insurance with Axa
- Hybrid working - Fleet or Wrexham
- Free breakfast available

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies. Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies.

Any unsolicited CVs received will be treated as the property of Chetwood Financial and Terms & Conditions associated with the use of such CVs will be considered null and void.

**Job Types**: Full-time, Permanent

Pay: £28,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Life insurance
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person