Customer Services Assistant

7 days ago


London, United Kingdom VITABIOTICS LTD Full time

**Position**:Customer Services Assistant

**Location**:North West London, NW2 7HF (two days remote)

**Department**:Digital Department

**Reportingto**:Head of Ecommerce

**Customer Services Assistant**

**About Vitabiotics**

We are the UK’s favourite vitamins, helping millions of people to be at their best with easy-yet-effective nutritional support. Our famous, market-leading brands include Pregnacare, Wellman, Wellwoman,Perfectil and Feroglobin. We are in a period of rapidgrowth and are looking for a highly-organised Customer Services Assistant to provide support to our customers.

**Key Tasks**
- Manage and resolve a range of online customer issues - from processing returns and refunds to responding to general customer enquiries
- ReplytocustomerreviewsonTrustpilotandquestionsonAmazon
- Build strong workingr elationships with key teams: Product Care, Warehouse and Loyalty

**Essential**
- 1+ years’ experience in a customer service role, ideally working for an ecommerce business
- Customer-oriented mindset - always looking to deliver the best experience for our customers
- Excellent written and verbal English
- Calm and level-headed, even when having challenging conversations with customers
- Solution-focused - takes ownership of issues and sees them through to resolution
- A self-starter - proactive, well-organised and able to manage your own workload
- Enjoys working in a fast-paced & growing environment
- Highly-organised with a strong attention to detail
- Strong work ethic, personal accountability, and ownership



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