Customer Service Assistant

1 day ago

London, United Kingdom Sheringhams Fine Foods Full time

**Job Purpose**:
To provide professional handling of a wide range of administrative and executive supported related tasks and be able to work independently with little or no supervision. To be exceptionally well organized, flexible and enjoy dealing with customer enquiries on a daily basis. Supporting the Customer Service Manager in producing evaluated price lists for customers and organising tender documents for new customers.

**Key Responsibilities and Accountabilities**:

- Serve as the point person for customer queries and questions.
- Help organise general office staff’s priority with regards to customer phone calls.
- Work in conjunction with Customer Service Manager to maintain office policies as necessary.
- Manage relationships with Customers and company personnel.
- Support staff on Freshware to ensure phone, fax and e mail orders have been processed correctly.
- Provide general support to visitors and staff alike.
- To adhere to all company policies, rules and regulations and ensure all other staff do the same.
- Assist in delivering customer price lists as required adhering to minimum GP% required by the company.
- Assist in managing customer accounts to ensure the planned GP for the year is targeted to the required amount.
- Assist in the tender process for potential new customers and attend meetings to enhance the image of the company in attaining new business.
- To offer support to all general office staff with regards to customer information throughout the day and assist in delivering maximum customer satisfaction.
- Assist in attending customer functions at their request presenting a positive image for the company.

**Primary Objectives**:

- To support office staff in answering phone calls in good time and prioritise customers before other work
- To support the Management team in the duties of the day to day running of the office.
- To help, support and train staff with regards to Freshware for the most efficient outcomes.
- To assist in targeting areas within the business aimed at improving customer satisfaction.
- Assist the sales team in targeting new accounts and assist in the production of tender documents with a view to increase business.
- To assist in ensuring company accounts are delivering or are planned to deliver the minimum GP% within 1 year of opening.
- To assist in controlling all pricing structures for company accounts on a monthly basis.

This role is 5 days per week (8 hour shifts).

This list is not exhaustive of all duties and responsibilities.

INDFOH

  • Customer Service Advisor

    2 weeks ago

    London, United Kingdom British Gas - Customer Service Full time

    Join us, be part of more.Were so much more than an energy company. Were a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesnt rely on fossil fuels whilst living our powerful commitment to igniting positive change in our...

  • Customer Service Advisor

    3 days ago

    London, United Kingdom WINNOVATION SERVICE LTD Full time

    As a rapidly growing company, we are looking for a dedicated and enthusiastic Customer Service Advisor to join our dynamic team. If you are passionate about helping people and thrive in a fast-paced environment, this is the role for you! **Responsibilities**: - Assist customers with inquiries, complaints, and technical issues in a timely and professional...

  • Customer Service Assistant

    5 days ago

    London, United Kingdom Global Twenty4 Full time

    Global Twenty4 needs a full time Customer Service Assistant to join our growing team in London. Customer Service is at the forefront of what we do. “The Customer is always right!”. If you are a great communicator and enjoying speaking with and helping others please submit your CV to apply. Customer Service Assistant Daily Duties: Customer Service...

  • Customer Service Assistant

    2 weeks ago

    London, United Kingdom CSP Full time

    We are in need of a full time Customer Service Assistant to join our expanding team in London. Customer Service is the most important and at the leading edge of what we do. If you love communicating with others and enjoy customer interaction, please submit your CV. Customer Service Assistants are tasked with interacting with customers on a daily basis,...

  • Customer Service Assistant

    3 days ago

    London, United Kingdom CSP Full time

    We are in need of a full time Customer Service Assistant to join our expanding team in London. Customer Service is the most important and at the leading edge of what we do. If you love communicating with others and enjoy customer interaction, please submit your CV. Customer Service Assistants are tasked with interacting with customers on a daily basis,...

  • Customer Service Representative

    3 days ago

    London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...

  • Customer Service Representative

    3 days ago

    London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...

  • Customer Service Assistant

    5 days ago

    London, United Kingdom Give A Grad A Go Full time

    A great starting salary of £28,000 - £30,000 - Fully supported hybrid working, with a fantastic office based in White City - Competitive pension, work perks & health scheme **Company profile - Marketing Tech Firm** In this Customer Service Assistant role in London, you will be joining an exciting MarTech firm using their direct-to-consumer Marketing tool...

  • Retail Customer Assistant

    7 days ago

    London, United Kingdom Royal Voluntary Service Full time

    Retail Customer Assistant London, E12 Together we can make a real difference Belonging to the Royal Voluntary Service community means inspiring volunteers to support the nation’s health and wellbeing. It means tackling the most pressing social issues in a workplace full of opportunities. Through the gift of voluntary service, our volunteers provide...

  • Customer Services Assistant

    7 days ago

    London, United Kingdom VITABIOTICS LTD Full time

    **Position**:Customer Services Assistant **Location**:North West London, NW2 7HF (two days remote) **Department**:Digital Department **Reportingto**:Head of Ecommerce **Customer Services Assistant** **About Vitabiotics** We are the UK’s favourite vitamins, helping millions of people to be at their best with easy-yet-effective nutritional support. Our...