Customer Service Advisor

**Delivering what we **promise**

**M**orrison Water Services** part of the M Group Services Water Division are the leading service provider in the water and wastewater infrastructure sectors in the UK. As a division, we employ circa 3000 people across the UK and we are looking for aspiring people like you, who are keen to build their career within the Water Industry.

Our people provide essential infrastructure services through long-term framework agreements to the water and wastewater sectors in the UK and Ireland. The Water Division provides a broad range of technical capabilities to our clients ranging from asset condition assessment to design, build, commissioning and completion. With a 2.1billion order book and turnover at 450 million, we are market leaders in our field. Joining us gives you the scope and ability to work for an organisation who are not only invested in your career, but your future too. Sound interesting?

Being a part of Morrison Water Services, you’ll be joining a value-based business, we pride ourselves on living our values while we work

**Safety**: putting health, wellbeing and safety of people first

**People**: engaging and empowering everyone to deliver and grow

**Delivery**: helping deliver our clients business needs

**Integrity**: behaving respectfully and in a sustainable manner to the individual, our communities and the environment, maintaining accountability and honesty in the way we work

Morrison Water Services are looking to recruit a Customer Service Advisor to support our Thames Water Infrastructure team.

Where we are able, we work flexibly. Believing that empowered colleagues are happier and more productive. In this role, there will be opportunity to work in **a** flexible way**.** This could mean splitting your time, based on business need between site, the office and home. Your contract location will remain as your place of work. Flexibility and **hybrid working **is managed on a case-by-case basis so please don’t be afraid to ask in your interview about the flexibility on offer.

As a Customer Service Advisor you will support project teams and work with the Client Customer teams. You will be responsible for making sure that our customers experience is a positive one. Ensuring all customers are treated in a professional and respectful way, ensuring mínimal impact.

As the Customer Service Advisor you will be liaising with the client customer and delivery teams to understand customer communications. You will need to fully understand the Service Incentive Mechanism and how we contribute to it. You will actively promote Service Incentive Mechanism and Customer Satisfaction Surveys.

You will ensure that the teams are trained and competent. Develop and implement customer excellence and communication plans for all projects. You will assist and attend customer drop in sessions with the delivery team and client.

You will proactively engage with customers and communities to ensure we minimise disruption and leave a lasting legacy. You will take ownership of any customer issues which is being upheld through to resolution. Preparation and dissemination of daily, monthly and weekly reports.

Do you have excellent customer service skills?

Are you able to build rapport over the phone and in person?

Ability to demonstrate experience within a contact centre environment?

Excellent IT skills particularly MS Word and Excel is desirable?

Do you have knowledge of customer service principles and practices, including relevant metrics?

Does this sound like you? If so, we would love to hear from you

**As a valued employee of the M Group Services Water Division, **you’ll** be entitled to**:

- 25 days' annual leave plus 8 days' bank holiday
- Annual Bonus
- Matched Pension Scheme
- Life Assurance
- Access to our Employee Assistance Programme
- Opportunities to progress in a successful company
- Enhanced Maternity and Paternity leave
- The option to take out Personal Accident Insurance
- The option to partake in Payroll giving

Who doesn’t like a discount? You will have access to your ‘My Rewards’ portal. This provides amazing reductions on 1000’s of purchases including Mobile Phone, Utility bills & top retail brand discounts.

Here’s a few so you can see the type of saving’s you can make:

- Up to 7% discounts on major supermarkets
- Up to 52% on Cinema tickets
- Up to 33% on holidays and travel
- Up to 10% on restaurants and takeaways
- Up to 25% off gym membership