Customer Service Coordinator

7 days ago

Telford, United Kingdom Russell Tobin Full time

Customer Service Coordinator

Telford
- Communicate Outsource work priority for customers on a daily/weekly basis with attention to detail for the customer’s requirements and our contractual obligations.
- Provide Quotation of sub-contract prices to customers via Sales system. Manage daily prioritization of Customer’s orders and communicate status and manage escalations.
- Answer daily queries of customers, relaying information in documented form.
- Process Customer’s new requests and ensure work is managed in a timely manner for Outsource by:

- Triggering release of Service Orders to our suppliers for Outsource work
- Partner with logistics to physically verify the units are progressing per the process
- Monitor Turn Around Time of jobs to ensure we meet customer contractual commitment
- As required handle requests to verify status for receipt or other processing steps for outsourced work
- Update internal system notes for individual jobs.
- To follow quality procedures to log certificates onto the internal system for auditing purpose.
- Support the overall Outsource on-site duties on a day-to-day basis providing good teamwork and prompt support

Rate/Salary:
**Job Overview**:
**Location**: Telford, Shropshire-
**Practice Area**: Customer Service-
**Experience**: JUNIOR

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