Apprentice Service Designer

**Details**:
**Reference number**:

- 433825

**Salary**:

- £30,485
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Executive Officer

**Contract type**:

- Permanent
Apprenticeship

**Business area**:

- Policy, Digital and Data

**Type of role**:

- Digital

**Working pattern**:

- Flexible working, Full-time, Part-time

**Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

**Location**:

- Nottingham

**About the job**:
**Job summary**:
This Degree Apprenticeship is a fantastic opportunity to learn while you earn

Degree Apprenticeships combine working and university, in a great opportunity where you’ll earn a salary, get work**experience, and finish the apprenticeship with a degree - which you won’t have to pay a penny for

We will provide a fully paid 4-year Apprenticeship to help you gain a Degree specialising in Digital User Experience (UX) and provide hands on working experience.

Day to day, you'll work as part of an experienced team to learn how to simplify user journeys and define the digital experience of our services and products, translating user needs and business goals into meaningful outcomes that have a wide impact on public road users.

You’ll spend 20% of your working week studying with lots of support from senior service designers and user researchers, your line manager and Apprenticeship provider.

As a user experience designer degree apprentice, you will study toward a BSc Digital User Experience (UX) degree from Manchester Metropolitan University, with 24 days of face-to-face learning per year based at the brand new Digital School of Arts building.

You’ll be working with an organisation that serves millions of people, making a real difference to road safety and protecting the British public.

Joining our department comes with many benefits, including:

- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below

Find out more about what it's like working at **DVSA**: Driver and Vehicle Standards Agency - Department for Transport Careers

**Job description**:
Day to day, you’ll work within our User Centred Design Team and your role will consist of:

- Work with multi-disciplinary teams to craft useful and usable digital products and services
- Understand design thinking; supporting workshop activities and co-creation sessions; both in person and using online tools
- Learn user research and analysis methods to produce clear findings, reframe problems and articulate opportunities based on a wide range of data.
- Understand development principles and design methods (GDS agile delivery phases, Design Sprints, Agile sprints).

For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

**Person specification**:
Essential qualifications/licenses:

- A GCSE in Mathematics and English language (grade A*-C/9-4) or equivalent L2 qualification (eg functional skills).

We are looking for someone who:

- Is a quick learner, open to learning user centred design principles and new technologies.
- Has knowledge, awareness or interest in any human centred methodologies or job family professions; which include service design, interaction design and user research.
- Has good communication skills (written and spoken).
- Is comfortable working in a team.
- Has basic task management and tracking.
- Has the ability to prioritize tasks.
- Has willingness to learn from others.
- Takes a positive problem-solving approach

Be prepared to work towards the Digital User Experience (UX) Professional degree apprenticeship.

**Additional Information**

**DVSA Apprenticeship Campaigns**

To be eligible for this apprenticeship, you must:

- Be aged 18 or over.
- Have the right work in the UK.
- Hold a GCSE in Mathematics and English language (grade A*-C/9-4) or equivalent L2 qualification (eg functional skills).
- Not be in full-time education.
- Not be in receipt of funding for other learning programmes at the point of enrolment for this apprenticeship.
- Have valid and eligible residency status and be resident in the UK for 3 years before the start of the apprenticeship. Full eligibility details can be found here at Annex A. If you are not sure if you meet the residency requirements then please contact us before applying.

**Working hours, office attendance and travel requirements**

The expectation at present is