Operations Assistant
2 weeks ago
Live True London salons are recruiting for experienced, organised, attentive and customer service driven **Operations Assistant** to join our busy and expanding Head Office team.
- At Live True we believe that a great salon starts with talented staff. We are a fashion forward salon group committed to providing creative spaces and the resources to push hairdressing to the next level._
**Duties include, but not limited to**:
- Assist Operations Managers with training, coaching, and mentoring the team in key areas as well as leading the team to success.
- Understanding of the Company including its values and policies, use of systems, and technical understanding of the resources required to deliver services in salons.
- Understanding of targets and report to Operations Managers daily.
- Alert Operations Managers of any issue arising within the salons such as maintenance, client complaints, stylist performance and receptionist performance.
- Be held accountable for improving, controlling, and achieving targets and meet company KPI’s set by Operations Managers.
- Deliver high standard of customer service within the salons and mentor the team to always deliver excellent customer service.
- Utilise organisational skills and pragmatic thinking to maintain resources and coordinate multiple project requirements.
- Be able to manage the day-to-day running of the salons as well as problem-solving.
- Facilitate communication and interaction between floor team and head office.
- Ensure that client data is accurate, timely, complete and verify card details and patch tests are up to date.
- Be able to work at the desk, book appointments, take payments and offer various upsells.
- Be able to monitor salons stock levels through stock-takes, daily checks and controlling wastage and over usage.
**Job Types**: Full-time, Permanent
**Salary**: £30,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Referral programme
- Store discount
Work Location: In person
Reference ID: HO/OPERATIONSASSISTANT
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