Membership Engagement Administrator

1 week ago

Leicester, United Kingdom Royal Air Forces Association Full time

**Membership Engagement Administrator**

**£22762 to £23346 37.5 hours per week**

**Based at our HQ in Leicester LE3 1UT**

**Benefits include**: 
- Generous leave, life insurance and sick pay 
- 5% employer pension contribution under salary sacrifice 
- Free eye tests and a contribution towards glasses 
- Cycle to work scheme / close to park and ride at Leicester Forest East 
- Subsidised short breaks at selected RAFA Accommodation 

**About us**

The RAF Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.  

**About the role**

We are a multi-skilled team with a clear goal in providing a first-class experience to all customers. The Membership Engagement Administrator role is diverse; you will engage with members and key branch officials on a daily basis, as well as supporting our Supporter & Services Marketing team with the successful delivery of member campaigns. As a team, we provide administration support to annual and area conferences as well as ceremonial events such as Battle of Britain Service (Westminster Abbey), Remembrance (Westminster Abbey and Cenotaph) and funeral arrangements for local veterans.

**About You**

You may not have experience of working within a charity or membership organisation, but you will be passionate about our cause and all that we bring to support the RAF community. You will have previous experience of working in a customer service environment and have exceptional communication skills both written and verbal. You will be able to use your customer service skills to ensure every customer who engages with the Association receives a first-class experience. You will have an eye for detail and be able to demonstrate your ability to manage financial transactions and data. You will be a team player, who shows empathy when communicating with internal and external customers.

**Want to join us?**

**Closing date 8am Monday 23 September**

**Interviews will take place w/c 30 September**

**Job Types**: Full-time, Permanent

Pay: £22,762.00-£23,346.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday
- No weekends

**Experience**:

- Database administration: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Application deadline: 23/09/2024

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