Head of Membership

Organisation British Skydiving Salary £45,000 – £55,000 per annum Location Hybrid with 3 days in British Skydiving HQ (Leicester) and travel to Dropzones Contract type Permanent (Full time) Closing date 1 December 2025 Interview date 5 December 2025 Job Description Job Title: Head of Membership Location: Hybrid with 3 days in British Skydiving HQ (Leicester) and travel to Dropzones Salary: £45,000 – £55,000 per annum Contract: Full-time, Permanent ROLE PURPOSEThe Head of Membership is a pivotal new leadership role at British Skydiving, designed to align the organisation’s day-to-day delivery with the needs and experiences of its members. This postholder will lead membership strategy and operational coordination of membership services, integrating service delivery, stakeholder engagement, and community development into one streamlined function. Reporting directly to the CEO, they will be responsible for driving membership growth, retention, and satisfaction, while ensuring the operational backbone of membership services runs smoothly and responsively. KEY RESPONSIBILITIES: MEMBERSHIP ENGAGEMENT & GROWTH Lead the development and implementation of a member growth and retention plan, from onboarding to renewal and advocacy. Design and oversee targeted membership campaigns and retention initiatives using data. Manage relationships with drop zones, clubs, and volunteers to build a thriving and inclusive community. Champion member experience improvements across all departments and touchpoints. MEMBERSHIP OPERATIONS Oversee day-to-day operational delivery including competitions, events, member services, and member communications. Lead the implementation of progression-based national initiatives in partnership with Dropzones.Line-manage membership services, and event and competition team. Support cross-functional working with the Safety, Finance, Safeguarding/Compliance and Marcomms team to ensure alignment of delivery. INSIGHT & SYSTEMS Collaborate with Membership Services and Safety & Insight Analyst to utilise data for continual growth and development.Ensure timely reporting to the CEO and Board on membership metrics, member feedback, service efficiency, and service delivery KPIs. Work closely with the marcomms team to develop user journeys, self-service tools, and modernised communications. PERSON SPECIFICATION:ESSENTIALProven track record in skydiving membership/customer strategy, skydiving operations or skydiving service delivery Experience leading multi-stakeholder projects in skydiving Excellent interpersonal and communication skills with an ability to influence and engage at all levels Experience using CRM systems and data to shape strategy and measure performance Passion for delivering high-impact, member-centred services Lived or professional experience in skydiving or aviation-related activities Experience with managing teams and getting the best out of colleagues Visionary – “big blue sky” thinkers DESIRABLE Experienced skydiver and load organising Hold a skydiving coaching rating Familiarity with HubSpot or similar membership platforms Understanding of sport development principles and pathways COMPETENCIES Integrity and Accountability: Upholds the highest ethical standards and inspires trust. Analytical Thinking: Identifies risks, trends, and solutions through evidence and insight. Collaboration: Builds strong, respectful relationships across staff, volunteers, and external partners. Communication: Creates an engaging narrative to build by-in and uphold British Skydiving values. Resilience: Manages sensitive or high-pressure issues calmly and effectively. Innovation: Seeks out improvements in membership retention, growth and competition entries. Member Focus: Committed to ensuring positive experiences for new and existing members of the skydiving community. WHY JOIN BRITISH SKYDIVING? This is a unique opportunity to help shape the future of skydiving in the UK. As we enter a new phase of transformation, this role will play a critical part in realigning British Skydiving as a modern, efficient and inspiring national governing body. You’ll work alongside a committed leadership team, passionate community, and dedicated staff, all with one goal: to help skydiving in the UK thrive. WHAT WE OFFER Salary: £45,000 – £55,000 per annum (depending on experience). Hybrid working arrangements, with three days in the office (Leicester) and occasional travel. Opportunity to shape Skydiving in the UK. Professional development and training support Inclusive, supportive workplace culture with a passionate team dedicated to advancing the sport of skydiving in the UK. Enhanced leave policy, medical insurance and other perks.