Volunteer - Customer Services Administrator

**About Caring Together**

At Caring Together our vision is a world with no unpaid carer in crisis, isolated or struggling alone.

We are passionate about helping people get the practical support and advice that really makes a difference to them - before, during and after their caring role.

An unpaid carer is anyone, including children and adults, who looks after a family member, partner or friend who needs help because of their illness, disability, a mental health problem or an addiction, and would find it hard to cope without their support.

We are proud to support more than 17,000 carers and their families every year, but there are more than 150,000 carers living in our region. And this number is rising.

We need your help to make sure unpaid carers in our local communities receive the practical and emotional support that they need.

**Summary of the role**

Support for our team to aid them in having the appropriate time to help people with their needs. Administration takes our teams away from the phones and we are looking for time to help with this. We are looking for those that can provide administration support electronically entering referrals on our systems and anything ad hoc that may come up.

Answering the phone if busy to ensure every call is answered.

**What you will do**
- Post information packs, ‘What If’ cards and other relevant information.
- Take calls/contacts for carer services across Cambridgeshire, Peterborough and Norfolk.
- Take calls/contacts for Caring Together homecare team.
- Ensure details are recorded accurately onto the customer relationship management system in line with organisational guidelines and GDPR.

**Your commitment**
- Commitment to help with the influx of calls and deal with the post.
- Carrying out the role in accordance with Caring Together policies.
- Reporting any concerns about the service or service users immediately to your link supervisor.
- A willingness to attend training and supervision/support meetings as agreed.

**Benefits to the volunteer**
- Gaining new skills, both practically and personally.
- The satisfaction of knowing you are making an important and valued difference to someone’s life/the work of Caring Together.
- Meeting new people and be part of a friendly team.
- Gaining valuable experience in the social care field within a voluntary organisation.

**Our commitment to you**
- The opportunity to use and enhance your existing skills and develop new, transferable skills.
- Reimbursement of reasonable travel expenses.

**What we need from you**
- Basic DBS check, to be provided by the charity

**Skills and experience**
- Excellent customer service, communication and interpersonal skills.
- Experience with Microsoft software (Word, Excel, PowerPoint) and makes the best use of technology.
- Excellent customer service ethos.
- Demonstrates a high-level of attention to detail.
- Able to work under pressure and cope with change and conflicting priorities.
- Engaging and positive personality.

**Get in touch**

Caring Together is committed to safeguarding and promoting the welfare of vulnerable adults and children and expects staff and volunteers to share this commitment.

We are inclusive. We celebrate multiple approaches and points of view. We are an equal opportunities employer and expect staff to respect the personal choice and lifestyles of colleagues, carers, and people with care needs.

**Job Type**: Volunteer

**Salary**: £0.01 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint Ives: reliably commute or plan to relocate before starting work (required)

Work Location: In person