Helpdesk Administrator

**Job Title - Support Desk Administrator**

**Location St. Ives, Cambridgeshire**

Cambridge Maintenance Services are looking for a responsible Support Desk Administrator to join our team.

You will be part of a dynamic and fast paced team providing a central point of contact for our clients, engineers and sub-contractors.

Key Responsibilities
- Ensuring all client instructions are logged
- Allocation of jobs to engineers and sub-contractors
- Recording all communication and arrangements on our in house system along with client portals
- Chasing for updates and paperwork
- Communication with colleagues/team - keeping them informed of client changes/requirements
- Deliver outstanding customer service by responding promptly, remaining courteous and professional at all times
- Escalate requests where a satisfactory resolution has not been provided or where a higher level of management input is required
- Recording of daily conference calls with engineers Necessary Skills Essential:

- Proven ability to accurately follow procedures
- Flexible and adaptable at any given moment, and able to work to timescales
- Ability to work under pressure with a can do attitude
- Organised with effective time management and ability to multitask
- Work well as part of a team
- Previous administration experience for at least 1 year

**Job Types**: Full-time, Permanent

Pay: £23,500.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Help desk: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

Reference ID: SDA