Breakdown Controller

5 days ago


Castleford, United Kingdom M Group Services Full time

**M Group Services Plant & Fleet Solutions** is currently looking to recruit a Breakdown Controller to join our team in Castleford.

With 8 depots across the UK, M Group Services Plant & Fleet Solutions provide innovative plant and fleet asset management solutions across M Group Services. We provide our business with more than **9,000 **vehicles and over **25,000** owned or externally hired plant assets.

Our team has grown rapidly, and we are responsible for the supply and management of specialist equipment and vehicles, supplying the Water, Energy, Transport, Data and Telecommunication sectors.

As a Breakdown Controller with M Group Services, you will ensure that unplanned maintenance events are handled in accordance with current Service Level Agreements. You'll delivers a “best in class” customer experience, whilst minimising Plant & Vehicle downtime through effective management of internal and external resources.

**As a Breakdown Controller your responsibilities will include**:

- You'll effectively manage both internal and external breakdowns and defects, logging response times and ensuring that they're tracked and handled to a suitable conclusion
- Ensure that inbound and outbound calls are managed in accordance with current Service Level Agreements
- Updating and managing the JobWatch scheduling system
- Ensure that Purchase Orders are transacted in a timely manner
- Updating IT systems with information
- Adherence to Policy and process, and working methods
- Storage of documentation as required and work with all members of the compliance and service teams to develop the operational solution
- Follow compliance and service process and procedure as directed
- You will act as a key member of the team and rotate job role function as and when you're required

**Skills and Knowledge Requirements**:

- You'll possess a detailed level of plant and vehicle product knowledge, having worked in a similar role
- Capability to take ownership and responsibility
- You will have a natural commitment to delivering high standards of customer service
- Ability to prioritise workload and you will be able to work under pressure to strict deadlines
- Computer literate and you will have a knowledge of Microsoft Office

**What’s in it for you?**
- 25 days' annual leave plus 8 days' bank holiday
- Annual bonus
- Pension scheme
- Life Assurance


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