Breakdown Controller

6 days ago


Castleford, United Kingdom M Group Full time

About The RoleRight across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.Where will you be working?As an organisation, there is little we dont do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.This role is in ourPlant & Fleet department,Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs. Offering hire solutions that are commercially effective, reliable, safe and compliant.Want to come and be a part of it?What will you be doing?Youll support the smooth management of both internal (owned assets) and external (hired assets) breakdowns. Logging response times and ensuring theyre tracked and resolved effectively within agreed SLA times.Well ask that you handle inbound and outbound calls efficiently, making sure service level agreements are consistently met.Youll keep the Job watch scheduling system updated and well-managed to maintain sm...


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