Care Coordinator

2 days ago

Hounslow, United Kingdom West London NHS Trust Full time

Are you a self-motivated individual with a passion for making a difference in healthcare? We are looking for a dynamic Care Coordinator to join our team in providing exceptional care to patients. If you thrive in a fast-paced environment, enjoy teamwork, and are always up for new challenges and changes, this is the perfect role for you.
You will enjoy this role if you are a self-starter, highly directed, and capable of multitasking. Whether working as part of a team or independently, you’ll be integral to the seamless delivery of care.
As a Care Coordinator, you’ll work closely with multidisciplinary teams to ensure seamless care delivery, manage patient cases, and drive quality improvements. The role requires strong communication skills, attention to detail and the ability to adapt to new processes.
The Care Coordinator will work with the PCN team and member practices to coordinate and perform key activities to manage patient caseloads, provide access and navigation of care and support across health and care services, and improve outcomes for patients.
The post-holder will perform patient call/recall, appointment bookings and proactive reminder calls, construct and run SystmOne searches to identify patients for recall, ensuring invites are made in a timely and appropriate manner via text, telephone or letter and accurately coded within patient medical records. Other duties will include but are not limited to audits, data entry and reconciliation, data reporting and data cleansing.
Previous experience working within the NHS is desirable for this role. Opportunities for professional development are included within this role.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

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